Live Chat Unavailable Tuesday, December 16th, 2am to Wednesday, December 17th, 2am PST

Our Live Chat support system will be unavailable this coming Tuesday, December 16th, from 2am to 2am PST (the following morning, 24hours). We will be involving our support staff in our year’s end team meeting. We’ll be taking a company-wide look at the last few months and discuss our performance and improvements moving forward. Our aim is to offer the best service possible and we feel this meeting will only help to improve our Live Chat team’s performance. This was previously announced as being between Tuesday December 16th at 12am till Wednesday, December 17th at 12am, but has been revised to provide the best coverage possible based on our staff’s schedules.

Email support operations will still be available, should you need to get in touch with us. We will resume normal Live Chat operations at 2am PDT the next morning, December 17th. Thank you for your patience and understanding.

Comments:

Posted In: Announcement

Posted By: Brian@dreamhost

Scheduled DreamCompute Maintenance – December 4th 11am PST (4hrs) (RESOLVED)

On Thursday December 4th from 11AM to 3PM, our cloud engineering team will be investigating a known, intermittent connectivity issue. The team will be working in coordination with one of our networking vendors to diagnose the matter and plan a resolution. We expect network availability to remain consistent, though there is a possibility your instances will be temporarily unavailable during the maintenance window.

We will closely monitor the maintenance and will be posting periodic updates. This maintenance window only affects the DreamCompute service.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Update December 4th, 2014, 12:45PM PDT: The maintenance has been completed. We performed some upgrades and first tests show the expected results. We will continue to test, evaluate and see if any further changes are needed in future maintenance periods. If you see any issues with your DreamCompute service after this maintenance please contact support.

Previous updates available after the jump →

Comments:

Posted In: Announcement, System Changes

Posted By: andrea

Scheduled DreamObjects Maintenance – December 9th 10am PST (24hrs) (RESOLVED)

As part of our continued efforts to improve our cloud services, on Tuesday December 9th from 10am to Wednesday December 10th 10am, our Systems Engineering team will be performing maintenance on our DreamObjects service. During this maintenance window, you may intermittently experience slower upload and access speeds and some short periods of connectivity loss. Please rest assured that your data is safe and will not be affected.

The purpose of this maintenance is to update the configuration of Ceph, the underlying storage technology powering DreamObjects. The team is making the configuration change to prepare the cluster for additional capacity. The change will trigger the cluster to re-optimize the arrangement of its data and is likely to cause inconsistent availability. The bulk of the optimization will complete within the first few hours and will diminish throughout the day.

We will closely monitor the maintenance and will be posting periodic updates. This maintenance window only affects DreamObjects and the manual account backup feature.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Update December 10th, 2014, 10:00AM PDT: The maintenance window is now closed, and the maintenance is complete. We did not detect any issues with the DreamObjects service during the last 24 hours and we are now one step closer to an upgraded and expanded DreamObjects cluster. If you notice any issues since the maintenance please contact support and we would be happy to assist you further. – Justin

Previous updates available after the jump →

Comments:

Posted In: Announcement, System Changes

Posted By: andrea

Scheduled DreamObjects Maintenance – December 2nd 10am PST (24hrs) (POSTPONED – see new post above)

As part of our continued efforts to improve our cloud services, on Monday December 1st from 10am to Tuesday December 2nd 10am, our Systems Engineering team will be performing maintenance on our DreamObjects service. During this maintenance window, you may intermittently experience slower upload and access speeds and some short periods of connectivity loss. Please rest assured that your data is safe and will not be affected.

The purpose of this maintenance is to update the configuration of Ceph, the underlying storage technology powering DreamObjects. The team is making the configuration change to prepare the cluster for additional capacity. A consequence of this change is an expected rebalance of the data to optimize the storage cluster. The bulk of the rebalance and optimization will complete within the first few hours and will diminish throughout the day.

We will closely monitor the maintenance and will be posting periodic updates.
Please note, this maintenance was originally scheduled for December 1st, 10am PST. However, based upon feedback, we delayed it to the 2nd (Tuesday) to minimize any potential impact for our customers.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Update December 2nd, 2014, 2PM PST: Apologies for the late notice: this maintenance has been postponed until next week. There is additional prep work to complete before making the configuration change and it is not yet concluded. We’ll be adding a new status post with the details.

Comments:

Posted In: Announcement, System Changes

Posted By: andrea

WordPress 4.0.1 – Security Release

WordPress 4.0.1 is now available as a security release for all previous versions of WordPress, and is being applied now to all sites who allow for Background Updates in WordPress, as well as any who use our Auto Update via Panel.

In fact… you may have already been emailed about this by your install.

You can read the release notes for 4.0.1, and this release is coordinated with a Drupal release, as both projects share a potential vulnerability (due to an issue in PHP) that could cause a denial of service attack. The upgrade applies to WordPress versions 4.0.1, 3.9.3, 3.8.5, and 3.7.5.

As a reminder, WordPress itself performs background updates of all minor releases, since WordPress 3.7 was released in 2013. That means even if you have disabled auto updates via panel (which you’d never do, because updating is the best thing since sliced bread), WordPress will still upgrade your 3.7, 3.8, and 3.9 installs to the latest, most secure, version.

If for whatever reason you went and disabled all possible update methods to your site, please log in to your WordPress site now, head to Dashboard → Updates and simply click “Update Now.” It’s just that easy.

Speaking of updates …. WordPress 4.1 is due out in December! Now’s the time to have a look at your sites and make sure all your plugins and themes are up-to-date in preparation for some cool new features. You may even want to upgrade your PHP settings in panel to PHP 5.4, just to be extra cool.

Comments: 0

Posted In: Announcement

Posted By: Mika E.

Emergency maintenance on shared web server ‘fullback’ [RESOLVED]

Our shared web server, ‘fullback’ is in need of an emergency memory replacement, which will be starting shortly.

We expect the maintenance window to last about a half hour and we will be updating this status post with updates as needed.

Please note, this post is only regarding the above upcoming maintenance. If you are having any issues with your hosting service outside the maintenance window, or regarding any other services, please submit a support ticket through DreamHost panel with your details so we can help!

Update – 6:57 am PST: Maintenance is complete! All services on ‘fullback’ are back up and running. Thank you for your patience!

Comments:

Posted In: Single Server Issue

Posted By: chalise

Scheduled DreamCompute Maintenance – November 17th, 6AM PST (30 min) (RESOLVED)

As part of our continued efforts to improve our cloud services, on Monday, November 17th, from 6am-6:30am PST, our cloud engineering team will be performing maintenance on our DreamCompute service. The maintenance work is minor and is limited to a configuration change for the compute and network component services. During this maintenance window, you may experience short periods of connectivity loss to your instances. We apologize for any inconvenience this may cause.

Update November 17th, 2014, 7:44AM PST: The changes for this maintenance are complete and our testing shows the system working normally. This maintenance is now complete. Should you still run into any issues with DreamCompute, please report it to tech support and we will get it checked out immediately. – Justin

Update November 17th, 2014, 6:30AM PST: Work is continuing on this configuration change, but we do not expect any further disruption in service for customers. We will keep this status post open until all work is complete so that customers are aware and can report issues to tech support if any do arise. Thanks for your patience during this maintenance process. – Justin

Comments:

Posted In: System Changes

Posted By: andrea

Scheduled Network Maintenance for Homiemail-sub5 Email Cluster and subset of Mysql Servers in US-West (Los Angeles) Data Center – November 6th, 10pm PST (4hrs) (RESOLVED)

We will be conducting maintenance in our US-West (Los Angeles) Data Center starting at 10pm PST on November 6th. The purpose of the maintenance is to upgrade the capacity of the networking hardware to these machines and improve overall redundancy. We are scheduling a window of four hours for thorough pre and post testing, but the actual service interruption will be minimal. We will be closely monitoring the process and will be posting updates as we progress.

Please note, this maintenance affects a subset of mysql servers (see below for the full list) and the mail traffic on homiemail-sub5. No mail will be lost only queued up for later delivery. You can tell if you’re affected by checking for your mysql server and email cluster under the Account Status in your DreamHost panel. We appreciate your patience and understanding while we continue improving our networking system. We will open the comments as soon as we start the maintenance. Until then, if you have any questions or concerns, please let us know by contacting tech support.

The list of affected mysql servers:
straptail
stonefish
stonecat
surgeonfish
stingfish
stickleback
switch
switch
sturgeon
sunfish
surfperch
steelhead
stargazer
squirrelfish
squaretail
squawfish
springfish
squeaker

Update November 7th, 2014, 12:45AM PST: We’re happy to report that maintenance is now complete. If you need any assistance related to this or anything else, please let us know by contacting tech support.

Update November 6th, 2014, 11:38PM PST: We are continuing with the maintenance as scheduled, and all the steps are being completed without impact on services. We appreciate you continued patience, and we’ll post another update within the hour or sooner if there is a status change.

Update November 6th, 2014, 10:38PM PST: So far so good! We will update this post again within the hour or if there is a status change.

Update November 6th, 2014, 10:05PM PST: We have started the maintenance as scheduled. Please keep an eye out for updates as we progress through the steps.

Comments:

Posted In: Network Maintenance, System Changes

Posted By: andrea

Upgrading 187 shared web hosting servers to Ubuntu 12.04 Precise – November 8th, 8PM – 2AM PST(RESOLVED)

We’re completing our roll-out of Ubuntu 12.04 Precise to the final 187 shared web servers  this Saturday, November 8th.  While the total estimated maintenance is 6 hours, we expect actual downtime due to the upgrade to be around 45 minutes. A large part of the maintenance window will be spent testing all of the servers post-upgrade to ensure everything is in order. While this upgrade process is expected to go smoothly, there are some things you can do to reduce the chances of additional service interruption. Customers running  Ruby or Python applications should ensure that they are not linking to static versions of any required libraries, as library versions will change. If you’re using a custom PHP.ini file or if you’re unsure, read the instructions on updating it here.   Here is the list of web servers to be upgraded. You can check if you’re one of these web servers by clicking the ‘Account Status’ link within the DreamHost panel and looking for ‘web server’:

abhainndearg

abraham-clark

afzelia

agave

agrajag

allitnil

andy

appling

ardbeg

aten

atum

auchentoshan

balin

balmenach

baratheon

bard

benrinnes

beorn

bernstein

bifur

blackboard

bocote

bofur

bowmore

brunswick

buckshot

bulldog

bungalow

butts

cactus

candler

carter-braxton

catoosa

cavalier

cement

charles-cotesworth

chausson

chavez

checkerboard

checkmate

chesterfield

chrysanthemum

clam

clarke

daily

dancer

daylily

decatur

deckhand

delpuerto

dickenson

dindy

dinwiddie

dodge

dori

dwalin

early

echols

edradour

effingham

evans

fauquier

finley

fireplug

fistfight

foxcraft

franklin

george-ross

george-wythe

glen-elgin

glen-grant

glendronach

glenfiddich

glengoyne

glengyle

glenkinchie

glenlivet

glenlossie

glentauchers

gloucester

goochland

grady

halifax

hancock

hanson

hapi

hart

heard

heimdallr

hodhr

hoenir

horsetail

hovhaness

hugh-williamson

invergordon

isle-of-wight

kininvie

kittyhawk

kneecap

knockdhu

lanier

lumpkin

lyman-hall

maat

macon

madison

mahler

matthew-thornton

meriwether

mignone

miltonduff

mirfak

monroe

montgomery

moonflower

naos

nelson

nihal

nottoway

oin

page

paulding

phact

pierce

poplar

prince-george

prince-william

ptah

pulteney

quitman

ra

rana

reshep

richard-dobbs

richmond

rimsky-korsakov

roanoke

rockbridge

roseisle

russell

sadira

saint-saens

santoro

sawhorse

scapa

scheat

screven

segin

shenandoah

sheoak

signature

skymaster

smelter

snotra

spectator

spotsylvania

springbank

stanford

starlaw

sterope-ii

strathisla

strathmill

stutter

sugarfoot

tamdhu

tazewell

telfair

the-macallan

thomas-heyward-jr

tinkerbell

tool

tracer

transit

trapline

treasure

twiggs

union

vroomfondel

walker

warren

westmoreland

williamson

wise

wonko

york

zem

zwilich

Comments: 4

Posted In: General Outages

Posted By: Brandon

Live Chat Unavailable Saturday October 25th 4pm – Sunday October 26th 4pm PDT

Our Live Chat support system will be unavailable this coming Saturday, October 25th, from 4pm to 4pm PDT (the following afternoon). We will be involving our support staff in our annual Halloween party, rewarding them for their excellent service and hard work! We aim to offer the best service possible and we feel our team deserves it!

Email support operations will still be available, should you need to get a hold of us. We will resume normal Live Chat operations at 4pm PDT the next afternoon, Oct 26th. We thank you for your patience and understanding.

Comments: 9

Posted In: Announcement

Posted By: Brian@dreamhost

HTTPS Web Site Owners – SSL v.3 Disablement

DreamHost has disabled SSL v.3 across our network. After 18 years of being available as an option for encryption & security in browser communications, the SSL 3.0 protocol has finally met it’s demise in the form of a not so cuddly POODLE (http://en.wikipedia.org/wiki/POODLE) attack.

DreamHosters with HTTPS enabled on their web sites are the only customers that will be affected. You can verify if you have SSL enabled on your domain, here. Visitors whose web browsers do not support the more modern TLS protocol will not be able to negotiate a Secure connection.

The good news is those antique browsers are largely retired from use. The most modern browser that will be unable to negotiate a secure connection with SSL v.3’s disablement is Internet Explorer 6.0 with Windows NT 4.0, released Aug 2001. Please don’t hesitate to contact our support team with any further questions in this matter.

Comments:

Posted In: Announcement, Security Updates

Posted By: Brian@dreamhost

DreamObjects Service Connectivity Issues (RESOLVED)

Our cloud engineering team is investigating connectivity issues being reported by the DreamObjects service. We do not currently have an estimate as to how long it will take to restore services. All data stored in DreamObjects is safe and we will continue to update this post as we gather more information.

Please note, this does not affect any other DreamHost services, this is specific to DreamObjects.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Update October 16th, 2014, 9:50AM PDT:DreamObjects service continues to be working and work continues on backend hardware replacement and improvements. We will continue to monitor our systems for further issues.

Previous updates available after the jump →

Comments:

Posted In: General Outages

Posted By: Dan J

Upgrading 150 shared web hosting servers to Ubuntu 12.04 Precise – October 18th, 8PM – 1AM PDT (RESOLVED)

We’re continuing our roll-out of Ubuntu 12.04 Precise to an additional 150 web servers this Saturday, October 18th. As we’d like to get all of our customers over to this new OS, we will be upgrading 2 batches per week. While the total estimated maintenance is 5 hours, we expect actual downtime due to the upgrade to be around 45 minutes. A large part of the maintenance window will be spent testing all of the servers post-upgrade to ensure everything is in order.

As the Ubuntu image will not support PHP5.2, anyone who still has this version of PHP selected in the panel will be migrated to a Debian server before these web servers are upgraded, and will still have until the November deadline to upgrade to a more recent version of PHP.

While this upgrade process is expected to go smoothly, there are some things you can do to reduce the chances of additional service interruption. Customers running  Ruby or Python applications should ensure that they are not linking to static versions of any required libraries, as library versions will change. If you’re using a custom PHP.ini file or if you’re unsure, read the instructions on updating it here.

Here is the list of web servers to be upgraded. You can check if you’re one of these web servers by clicking the ‘Account Status’ link within the DreamHost panel and looking for ‘web server’:

aberfeldy
aberlour
aker
alltabhainne
ammit
andriessen
apophis
ardmore
arran
atterberg
atum
auchinblae
auchroisk
bakha
balbair
bat
beech
bennevis
benriach
benromach
bizet
blacktop
bladnoch
blairathol
bliss
brackla
braeval
brian
britten
broadside
bruckner
bruichladdich
buckingham
cameronbridge
carroll
chamomile
charles-city
chatham
cherry
cloudburst
corydalis
cragganmore
craigellachie
dade
dagr
dalmore
dalwhinnie
danielpour
davies
deanston
debussy
deepthought
delling
draeseke
eddie
effingham
fan
fettercairn
fireplug
forseti
franck
geb
gillis
girvan
glascock
glazunov
glen-garioch
glen-moray
glen-scotia
glen-spey
glenallachie
glencadam
glendullan
glenfarclas
glenglassaugh
glenmorangie
glenrothes
glenturret
gloin
gmot
goldmark
guerra-peixe
haralson
hartmann
hathor
heget
hickory
highland-park
hindemith
holmboe
iounn
isle-of-jura
joro
kellaa
khnum
khonsu
kilchoman
king-george
knockando
lalo
linkwood
lochnagar
longmorn
macduff
madison
mafdet
magni
mannochmore
marblewood
melartin
messiaen
mimir
mortlach
mozart
muliphein
nielsen
nighthawk
nystroem
oban
odin
pallando
penderecki
persichetti
porrima
radagast
ras-alhague
rubbra
saga
sarir
saruman
sasin
satis
schubert
shaula
sif
sjofn
springtime
stagecoach
still
strathclyde
strauss
stravinsky
suhail
suk
sumter
tienkwan
tobermory
toch
tournemire
tubin
tullibardine
vivaldi
wagner
wheels
widor
wolfburn

 

If you have any concerns leading up to the upgrade, please don’t hesitate to contact our support team. They’ll be more than happy to answer any questions you might have!
While the upgrade is ongoing, we’ll keep this post up-to-date with new information as it becomes available. If you’d like to know more about the benefits resulting from our switch to Ubuntu, please read this post.

Update October 19th, 2014, 12:18AM PDT: The Ubuntu upgrades have completed and all batches are now back online. The following web servers were not upgraded, and will be upgraded at later date: zem vroomfondel baratheon effingham fireplug.

Update October 18th, 2014, 11:41PM PDT: Batch #1(“aberfeldy” through “cherry”)  has now completed the upgrade to Ubuntu. Batch #2 (“cloudburst” through “goldmark”) has now completed. Batch #3(“guerra-peixe” through “penderecki”) machines are all complete. Batch #4(“persichetti” through “wolfburn”) is complete other than”tienkwan”.

Previous updates available after the jump →

Comments:

Posted In: General Outages

Posted By: Brandon

Upgrading 150 shared web hosting servers to Ubuntu 12.04 Precise – October 12th, 8PM – 1AM PDT (RESOLVED)

We’re continuing our roll-out of Ubuntu 12.04 Precise to an additional 150 web servers this Sunday, October 12th. As we’d like to get all of our customers over to this new OS, we will be upgrading 2 batches per week. While the total estimated maintenance is 5 hours, we expect actual downtime due to the upgrade to be around 45 minutes. A large part of the maintenance window will be spent testing all of the servers post-upgrade to ensure everything is in order.

As the Ubuntu image will not support PHP5.2, anyone who still has this version of PHP selected in the panel will be migrated to a Debian server before these web servers are upgraded, and will still have until the November deadline to upgrade to a more recent version of PHP.

While this upgrade process is expected to go smoothly, there are some things you can do to reduce the chances of additional service interruption. Customers running  Ruby or Python applications should ensure that they are not linking to static versions of any required libraries, as library versions will change. If you’re using a custom PHP.ini file or if you’re unsure, read the instructions on updating it here.

Here is the list of web servers to be upgraded. You can check if you’re one of these web servers by clicking the ‘Account Status’ link within the DreamHost panel and looking for ‘web server’:

abraham-baldwin
acrobat
albemarle
amelia
amherst
appomattox
arthur-dent
augusta
backseat
bamboo
bandbox
banks
bartow
baseball
bath
benjamin-harrison
bigtop
blacktop
blueprint
bombur
bookstore
bryan
buchanan
buckingham
bulloch
centurion
challenger
charles-pickney
charlotte
chatham
cherokee
claw
coachwood
coffee
columbia
cook
coweta
crawford
crisp
crystal
dain
daniel-carroll
deacon
diamond
dire
durin
eddie
effingham
elrond
essex
evergreen
fadeaway
fan
fannin
fayette
fencing
fireplug
flivver
ford-prefect
frederick
giles
glascock
gloin
glynn
gwinnett
habersham
hall
halo
hanover
haralson
henrico
henry
highland
hotshot
instructor
james-city
jenkins
josiah-bartlett
kili
king-william
lancaster
lee
long
loudoun
lunenburg
magnolia
marion
miller
morgan
morinehtar
nighthawk
nori
northumberland
patroller
pickens
pierce-butler
pike
pivot
polk
powhatan
prince-edward
putnam
randolph
regor
rockingham
sadalmelik
saiph
samuel-chase
sandbox
saruman
schley
scott
seminole
sheliak
skat
slacrl
snapshot
snowstorm
softpack
stardust
stewart
sugi
sussex
sycamore
talbot
templer
terrell
thrain
thror
tift
toombs
towns
tracker
traffic
trail
treutlen
tricia-mcmillan
tureis
walton
ware
warehouse
wheels
wilcox
wilkes
william-floyd
worth
wythe
zaphod-beeblebrox

 

If you have any concerns leading up to the upgrade, please don’t hesitate to contact our support team. They’ll be more than happy to answer any questions you might have!
While the upgrade is ongoing, we’ll keep this post up-to-date with new information as it becomes available. If you’d like to know more about the benefits resulting from our switch to Ubuntu, please read this post.

Update October 13th, 2014, 12:19AM PDT: The maintenance has now completed. If you find that you’re experiencing any issues with your website(s) please contact support via the link above.

Previous updates available after the jump →

Comments:

Posted In: General Outages

Posted By: Brandon

Upgrading 150 shared web hosting servers to Ubuntu 12.04 Precise – October 11th, 8PM – 1AM PDT (RESOLVED)

We’re continuing our roll-out of Ubuntu 12.04 Precise to an additional 150 web servers this Saturday, October 11th. As we’d like to get all of our customers over to this new OS, we will be upgrading 2 batches per week. While the total estimated maintenance is 5 hours, we expect actual downtime due to the upgrade to be around 45 minutes. A large part of the maintenance window will be spent testing all of the servers post-upgrade to ensure everything is in order.

As the Ubuntu image will not support PHP5.2, anyone who still has this version of PHP selected in the panel will be migrated to a Debian server before these web servers are upgraded, and will still have until the November deadline to upgrade to a more recent version of PHP.

While this upgrade process is expected to go smoothly, there are some things you can do to reduce the chances of additional service interruption. Customers running  Ruby or Python applications should ensure that they are not linking to static versions of any required libraries, as library versions will change. If you’re using a custom PHP.ini file or if you’re unsure, read the instructions on updating it here.

Here is the list of web servers to be upgraded. You can check if you’re one of these web servers by clicking the ‘Account Status’ link within the DreamHost panel and looking for ‘web server’:

accomack
alleghany
appling
arlington
atkinson
barrow
beehive
bellhop
ben-hill
berrien
bibb
birdseye
bland
bleckley
boardwalk
botetourt
brimstone
broadside
byrch
cableboy
calico
camden
cameo
campbell
candlestick
carbine
carnation
caroline
carpet
cartwheel
chandelier
chariot
charlton
chattooga
chessman
christopher
clay
clayton
coach
coppertone
culpeper
cumberland
dade
dasher
david-brearley
deepthought
derby
dog
dooly
dougherty
douglas
dusty
elbert
emanuel
fili
flag
flotus
fluvanna
footprint
forefinger
forsyth
frankie
fullback
fulton
gandalf
gargravarr
george-taylor
george-washington
gordon
grayson
greensville
gunning-bedford
horsehide
horsepower
houston
jacob-broom
james-mchenry
james-wilson
jeff-davis
jefferson
john-adams
john-hart
john-rutledge
king-and-queen
king-george
lock
lotus
louisa
lowndes
marine
mathews
mcduffie
mcintosh
mecklenburg
middlesex
mitchell
murray
muscogee
new-kent
newton
nicholas-gilman
northampton
oconee
oliver-wolcott
ori
peach
peninsula
philip-livingston
pinafore
pittsylvania
potus
professor
pulaski
rabun
radagast
radiant
rawhide
roadhouse
robert-morris
rosebush
samuel-adams
smyth
southampton
spalding
springtime
stafford
stagecoach
staircase
starlight
stephen-hopkins
stephens
store
sunburn
sunshine
surry
taliaferro
tattnall
taylor
thomas
thomas-fitzsimmons
thomas-nelson-jr
turner
volcano
washington
wayne
white
whitfield
wilkinson
william-paca
william-paterson
william-whipple

If you have any concerns leading up to the upgrade, please don’t hesitate to contact our support team. They’ll be more than happy to answer any questions you might have!
While the upgrade is ongoing, we’ll keep this post up-to-date with new information as it becomes available. If you’d like to know more about the benefits resulting from our switch to Ubuntu, please read this post.

Update October 12th, 2014: 1:24AM PDT: The Ubuntu upgrade on the web server ‘chessman’ has completed. The maintenance has now completed. If you find that you’re experiencing any issues with your website(s) please contact support via the link above. The following web servers were not upgraded tonight, and will be upgraded at a future date:

stagecoach
king-george
radagast
deepthought
broadside
dade
springtime
culpeper

Previous updates available after the jump →

Comments:

Posted In: Multiple Server Issue, System Changes

Posted By: Brandon

Upgrading 150 shared web hosting servers to Ubuntu 12.04 Precise – October 5th, 8PM – 1AM PDT (RESOLVED)

We’re continuing our roll-out of Ubuntu 12.04 Precise to an additional 150 web servers this Sunday, October 5th. As we’d like to get all of our customers over to this new OS, we’re planning on running these upgrades in larger batches. While the total estimated maintenance is 5 hours, we expect actual downtime due to the upgrade to be around 30 minutes. A large part of the maintenance window will be spent testing all of the servers post-upgrade to ensure everything is in order.

As the Ubuntu image will not support PHP5.2, anyone who still has this version of PHP selected in the panel will be migrated to a Debian server before these web servers are upgraded, and will still have until the November deadline to upgrade to a more recent version of PHP.

While this upgrade process is expected to go smoothly, there are some things you can do to reduce the chances of additional service interruption. Customers running  Ruby or Python applications should ensure that they are not linking to static versions of any required libraries, as library versions will change. Customers running custom PHP.ini setups should ensure they are pointing to PHP5.3 or higher as the PHP5.2 executable will not be present within Ubuntu.

Here is the list of web servers to be upgraded. You can check if you’re one of these web servers by clicking the ‘Account Status’ link within the DreamHost panel and looking for ‘web server’:

alexander-hamilton
arthur-middleton
baker
baldwin
baratheon
bedford
benjamin-franklin
benjamin-rush
benjy
bilbo
blout
brooks
buckwell
button-gwinnett
bywater
caesar-rodney
calhoun
caliber
caravan
cargo
carousel
charles-carroll
chattahoochee
chelsted
clinch
cloverleaf
cobweb
colquitt
companion
cowpuncher
craig
crossbow
crown
curbside
daniel-jenifer
dawson
dekalb
driftwood
edward-rutledge
elbridge-gerry
falcon
fenchurch
fireside
flying
fog
forward
francis-hopkinson
francis-lewis
francis-lightfoot-lee
gag-halfrunt
george-clymer
george-read
george-walton
gilmer
gouverneur-morris
hactar
halfback
handshake
harris
headlight
hedgehog
holly
huntsman
irwin
james-madison-jr
james-smith
jared-ingersoll
jasper
jeltz
john-blair
john-dickinson
john-hancock
john-langdon
john-morton
john-penn
john-witherspoon
jonathan-dayton
joseph-hewes
lamar
laurens
lewis-morris
lightfoot
lintilla
lizard
majikthise
maximillian
oglethorpe
oolon-colluphid
pacemaker
pass
pavillion
pincushion
prak
principal
rainbow
rappahannock
redfern
reliant
rhyme
ribbon
richard-bassett
richard-henry-lee
richard-stockton
ridgeline
ringside
robert-treat-paine
rockdale
roger-sherman
roosta
rufus-king
samuel-huntington
sandstone
saturn
scorecard
searchlight
shared-with-ssds
sheepskin
shotgun
slartibartfast
snowbank
strawberry
sundance
supervisor
thomas-jefferson
thomas-lynch-jr
thomas-mckean
thomas-mifflin
thomas-stone
tiller
timberwolf
tower
tranquility
troup
upson
vroomfondel
webster
wheeler
william-blount
william-ellery
william-few
william-hooper
william-livingston
william-samuel
william-williams
windstone
wowbagger
yooden-vranx
zarniwoop
zarquon
zem

If you have any concerns leading up to the upgrade, please don’t hesitate to contact our support team. They’ll be more than happy to answer any questions you might have!
While the upgrade is ongoing, we’ll keep this post up-to-date with new information as it becomes available. If you’d like to know more about the benefits resulting from our switch to Ubuntu, please read this post.

Update October 6th, 2014: 1:23AM PDT: All web servers are back online other than the ‘vroomfondel’ web server which is being restored to Debian due to latent hardware issues.  Baratheon, vroomfondel and zem will not be upgraded tonight.

Previous updates available after the jump →

Comments: 23

Posted In: General Outages

Posted By: Brandon

Upgrading 150 shared web hosting servers to Ubuntu 12.04 Precise – October 4th, 8PM – 1AM PDT (RESOLVED)

We’re continuing our roll-out of Ubuntu 12.04 Precise to an additional 150 web servers this Saturday, October 4th. As we’d like to get all of our customers over to this new OS, we’re planning on running these upgrades in larger batches. While the total estimated maintenance is 5 hours, we expect actual downtime due to the upgrade to be around 30 minutes. A large part of the maintenance window will be spent testing all of the servers post-upgrade to ensure everything is in order.

As the Ubuntu image will not support PHP5.2, anyone who still has this version of PHP selected in the panel will be migrated to a Debian server before these web servers are upgraded, and will still have until the November deadline to upgrade to a more recent version of PHP.

While this upgrade process is expected to go smoothly, there are some things you can do to reduce the chances of additional service interruption. Customers running  Ruby or Python applications should ensure that they are not linking to static versions of any required libraries, as library versions will change. Customers running custom PHP.ini setups should ensure they are pointing to PHP5.3 or higher as the PHP5.2 executable will not be present within Ubuntu.

Here is the list of web servers to be upgraded. You can check if you’re one of these web servers by clicking the ‘Account Status’ link within the DreamHost panel and looking for ‘web server’:

agapanthus
agba
ajuga
anemone
araucaria
ash
aster
astilbe
ayan
balsa
baptisia
barrenwort
basswood
bergenia
bloodroot
bloodwood
bluestar
boltonia
boxelder
boxwood
brazilwood
bubinga
buckeye
butternut
campion
candytuft
carapa
catmint
cattail
centaurea
chives
clematis
cocobolo
coleus
coneflower
coralbells
corkwood
cottonwood
cucumbertree
cypress
delphinium
dogwood
elm
eucalyptus
evolvulus
fennel
fir
fleabane
foamflower
fountaingrass
foxglove
fuchsia
gaura
gazania
gentian
geranium
goatsbeard
goldenrod
goldenstar
greenheart
grenadilla
gum
gunnera
hackberry
helenium
hellebore
hemlock
hibiscus
honesty
hosta
ipe
iroko
ironwood
jacaranda
kiwi
lantana
lavender
lemongrass
liverleaf
lupine
malva
maple
melon
merbau
mpingo
muscida
navi
nekkar
neshmet
nunki
oak
padauk
palisander
peacock
phad
pleione
procyon
propus
proxima-centauri
pulcherrima
ramin
rasalas
rastaban
redcedar
redheart
rigel
rotanev
ruchba
rukbat
sabik
sadachbia
sadalbari
sadalsuud
sadr
sal
salm
sandalwood
santamaria
sargas
sarin
sassafras
sceptrum
scheddi
schedir
seginus
sham
sheratan
situla
spica
spruce
subra
sulafat
syrma
tabit
talitha-australis
talitha-borealis
tambotie
tarazet
taygeta
teak
tegmen
terebellum
unuk
ushakaron
vindemiatrix
walnut
wasat
wazn
wezen
zuben-el-akrab

If you have any concerns leading up to the upgrade, please don’t hesitate to contact our support team. They’ll be more than happy to answer any questions you might have!
While the upgrade is ongoing, we’ll keep this post up-to-date with new information as it becomes available. If you’d like to know more about the benefits resulting from our switch to Ubuntu, please read this post.

Update October 5th, 2014, 12:11AM PDT: The upgrades have successfully completed. The following servers will be re-scheduled as soon as possible:

lupine, fountaingrass, oak, sassafrass, and gunnera

Update October 5th, 2014, 12:02AM PDT: The Ubuntu upgrades for tonight have completed. The following servers will be upgraded at a later date:

lupine, fountaingrass, oak, sassafrass, and gunnera

Previous updates available after the jump →

Comments:

Posted In: General Outages

Posted By: Brandon

Upgrading 100 shared web hosting servers to Ubuntu 12.04 Precise – September 28th, 8PM – 1AM PDT (RESOLVED)

We’re continuing our roll-out of Ubuntu 12.04 Precise to an additional 100 web servers this week. As we’d like to get all of our customers over to this new OS, we’re planning on running these upgrades in larger batches. While the total estimated maintenance is 5 hours, we expect actual downtime due to the upgrade to be around 30 minutes. A large part of this time will be spent testing all of the servers post-upgrade to ensure everything is in order.

As the Ubuntu image will not support PHP5.2, anyone who still has this version of PHP selected in the panel will be migrated to a Debian server before these web servers are upgraded, and will still have until the November deadline to upgrade to a more recent version of PHP.

While this upgrade process is expected to go smoothly, there are some things you can do to reduce the chances of additional service interruption. Customers running  Ruby or Python applications should ensure that they are not linking to static versions of any required libraries, as library versions will change. Customers running custom PHP.ini setups should ensure they are pointing to PHP5.3 or higher as the PHP5.2 executable will not be present within Ubuntu.

Here is the list of web servers to be upgraded. You can check if you’re one of these web servers by clicking the ‘Account Status’ link within the DreamHost panel and looking for ‘web server’:

ailsabay
aken
alkan
amun
amunet
anhur
anuket
bach
ballechin
balvenie
bartok
berlioz
berwald
bes
brahms
brown
bunnahabhain
buri
caolila
cardhu
chopin
clementi
clynelish
copland
daftmill
dailuaine
demeij
dvorak
eir
eisler
el-dabh
elli
eostre
fitch
freya
frigg
fulla
gefjun
glenburgie
gliere
gorecki
haydn
henet
hlin
honegger
horus
hummel
inchgower
iusaaset
ivanovs
ives
kaelin
karlowicz
kashif
kebechet
khepri
koechlin
koppel
lagavulin
lange-muller
liszt
loch-lomond
lofn
mani
martinu
mccabe
mendelssohn
menezes
menhit
milhaud
nanna
north-british
nott
pakhet
panufnik
parry
part
port-charlotte
prokofiev
qebui
renenutet
rontgen
rubinstein
sallinen
schumann
shapiro
shostakovich
speyburn
strathearn
tchaikovsky
teaninich
the-speyside
tomatin
tomintoul
tormore
villa-lobos
whear
willson
wingate
witt

If you have any concerns leading up to the upgrade, please don’t hesitate to contact our support team. They’ll be more than happy to answer any questions you might have!
While the upgrade is ongoing, we’ll keep this post up-to-date with new information as it becomes available. If you’d like to know more about the benefits resulting from our switch to Ubuntu, please read this post.

Update September 28th, 2014, 3:11AM PDT:  Alright DreamHosters, thanks for staying up with us tonight! We’ve finished testing and are calling this all clear! If you run into any issues on your sites that you believe may be due to this upgrade, please contact our Technical Support team. They’ll be happy to help!

Previous updates available after the jump →

Comments: 36

Posted In: General Outages

Posted By: Brandon

Upgrading seventeen shared web hosting servers to Ubuntu 12.04 Precise – September 14th, 9PM – 12AM PDT (RESOLVED)

After a lot of hard work including preparations and thorough testing from our Systems Engineering team, we’re ready to move forward with upgrading our shared web servers from Debian 6 Squeeze to Ubuntu 12.04 Precise!

Upgrading to Ubuntu from Debian will provide a host of benefits, including the ability to maintain a stable release for a much longer time, while having security patches and backported packages available to our customers. With all that, we felt it was worth the efforts of making such a significant change.

We’ve upgraded six web hosting machines to Ubuntu so far, and things have gone swimmingly.

We’re now going to upgrade seventeen additional shared web servers:

applewood
artemisia
avens
bluebeard
bunchberry
burnet
columbine
coreopsis
deadnettle
dianthus
flax
globeflower
lovegrass
meranti
mint
pherkad
wenge

 

We estimate the maintenance window to be three hours, but expect around 30 minutes of actual downtime. You can check if you’re one of these web servers by clicking the ‘Account Status’ link within the DreamHost panel and looking for ‘web server’.

If you have any concerns leading up to the upgrade, please don’t hesitate to contact our support team. They’ll be more than happy to answer any questions you might have!
While the upgrade is ongoing, we’ll keep this post up-to-date with new information as it becomes available. If you’d like to know more about the benefits resulting from our switch to Ubuntu, please read this post.

Update September 14th, 2014, 11:45 PM PDT: We’ve verified that everything is running properly, and we’re now calling this complete!

Previous updates available after the jump →

Comments: 12

Posted In: General Outages, Multiple Server Issue, System Changes

Posted By: Brandon

WordPress 4.0 Major Release Now Available

Baboom!

Can you believe we’re on 4.0 already?

For all the wicked details, check out the official WordPress release notes for 4.0 “Benny”. I’m in love with the new media library gallery! Getting to see all my images like that makes it easier for me to see if I’ve already uploaded that cool picture of my cat as a beard before I upload it again for a new post. If you’re one of those people who adored the old way, though, and had extra columns of joy, don’t worry. You can switch right over and change your view. Also the way the post editor sizes itself to match my screen has made it easier to write epic long posts about how my cat hates being a beard, and that’s how I got this scar on my face.

Over the next few days, this update will be automatically handled for all customers who have automatic upgrades enabled, including those on DreamPress. If you used our One-Click Installer to install WordPress, you can check your settings, and change these preferences directly, by visiting the DreamHost One-Click Panel. Once there, click “Manage Installed Applications,” select the domain, then look under the Upgrade Action column for details.

By the way, WordPress uses semantic versioning, so in WP speak, 3.9 and 4.0 are the same level of absolute super-awesome. Don’t let that scary point-oh version number freak you out; we’re WordPress, not Windows.

If you run into issues after your upgrade, remember to report any problems you have with specific plugins and themes to those developers on WordPress.org (or the dev’s website)! The WordPress core devs work really hard to make sure everyone tests, but you know how real life gets in the way of real life? It happens.

Comments: 7

Posted In: Announcement

Posted By: Mika E.

Upgrading five shared web hosting servers to Ubuntu 12.04 Precise – September 4th, 9PM – 12AM PDT(RESOLVED)

After a lot of hard work including preparations and thorough testing from our Systems Engineering team, we’re ready to move forward with upgrading our shared web servers from Debian 6 Squeeze to Ubuntu 12.04 Precise!

The main reason for upgrading from Debian to Ubuntu is that it will provide a host of benefits, including the ability to maintain a stable release for a much longer time, while having security patches and backported packages available to our customers. With all that, we felt it was worth the efforts of making such a significant change.

We’ve already completed the upgrades on some backend machines including  VPS host machines, mail servers and the shared web server ‘daugherty’.  As the upgrade for ‘daugherty’ went as planned, we’re now going to upgrade five additional shared web servers:

whale
talisker
laphroaig
nephthys
scriabin

We estimate the maintenance window to be three hours, but expect around 30 minutes of actual downtime. You can check if you’re one of these web servers by clicking the ‘Account Status’ link within the DreamHost panel and looking for ‘web server’.

If you have any concerns leading up to the upgrade, please don’t hesitate to contact our support team. They’ll be more than happy to answer any questions you might have!
While the upgrade is ongoing, we’ll keep this post up-to-date with new information as it becomes available. If you’d like to know more about the benefits resulting from our switch to Ubuntu, please read this post.

Update September 4th, 2014, 10:35 PM PDT: We’ve verified that everything is running properly, and we’re now calling this complete!

Previous updates available after the jump →

Comments:

Posted In: Announcement, Multiple Server Issue, System Changes

Posted By: Brandon

DreamObjects Connectivity Issues (RESOLVED)

Our cloud engineering team is investigating connectivity issues being reported by the DreamObjects service. We do not have an estimate as to how long it will take to restore services. All data stored in DreamObjects is safe and we will continue to update this post as we gather more information.

Please note, this does not affect any other DreamHost services, this is specific to DreamObjects.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Update August 29th, 2014, 02:15 AM PDT: All tests have completed successfully! Please contact support if you still see any issues with the DreamObject service.

Update August 29th, 2014, 02:15 AM PDT: DreamObjects connectivity has been restored! Tests are still running, though, so we can be sure there are no remaining issues.

Update August 29th, 2014, 02:06 AM PDT: Work continues to resolve the problem.

Update August 29th, 2014, 01:06 AM PDT: There isn’t anything new to report at this time. Work continues to get this fixed as quickly as possible. We thank you for your patience!

Update August 29th, 2014, 12:45 AM PDT: The trouble appears to be a cluster reporting it is full when it is not. We are working to resolve this but still no ETA as of this moment.

Comments:

Posted In: DHO

Posted By: Steven

DreamObjects Intermittent Delays ( RESOLVED )

DreamObjects is experiencing higher than normal traffic and experiencing intermittent delays in processing requests. Our Cloud Engineering team is continuing to monitor the situation and make adjustments as needed. All data stored in DreamObjects is safe at this time. We will continue to update this post as we gather more info.

Please note, this does not affect any other DreamHost services, this is specific to DreamObjects.

If you have any questions or concerns, please don’t hesitate to contact our support team for assistance.

Update August 26th, 2014, 3:57 PM PDT: DreamObjects service has been stable for the last 4 1/2 hours. Our Cloud Engineering team will continue their routine monitoring for any further traffic spikes.

Previous updates available after the jump →

Comments: 4

Posted In: DHO

Posted By: Justin@DH

Upgrading shared web hosting server ‘daugherty’ to Ubuntu 12.04 Precise – August 27th, 9PM – 12AM PDT(RESOLVED)

After a lot of hard work including preparations and thorough testing from our Systems Engineering team, we’re ready to move forward with upgrading our shared web servers from Debian 6 Squeeze to Ubuntu 12.04 Precise!

The main reason for upgrading from Debian to Ubuntu is that it will provide a host of benefits, including the ability to maintain a stable release for a much longer time, while having security patches and backported packages available to our customers. With all that, we felt it was worth the efforts of making such a significant change.

We’ve already completed the upgrades on some backend machines including  VPS host machines and mail servers, but we’re not taking this upgrade for granted. In order to ensure things go as smoothly as possible, we’ll be starting this upgrade on a single server, ‘daugherty’.

We estimate the maintenance window to be three hours, but expect around 30 minutes of actual downtime. You can check if you’re on the ‘daugherty’ web server by clicking the ‘Account Status’ link within the DreamHost panel and looking for ‘web server’.

If you have any concerns leading up to the upgrade, please don’t hesitate to contact our support team. They’ll be more than happy to answer any questions you might have!
While the upgrade is ongoing, we’ll keep this post up-to-date with new information as it becomes available. If you’d like to know more about the benefits resulting from our switch to Ubuntu, please read this post.

Update August 27th, 2014, 10:05 PDT:  The upgrade of ‘daugherty’ to Ubuntu has completed without issue. Sites are now back online. If you’re seeing any issues with your sites, please don’t hesitate to contact our support team.

Previous updates available after the jump →

Comments:

Posted In: Announcement, Single Server Issue, System Changes

Posted By: Brandon

Live Chat Unavailable Tuesday, August 26th, 12am to Wednesday, August 27th, 12am PDT

Our Live Chat support system will be unavailable this coming Tuesday, August 26th, from 12am to 12am (the following morning, 24hours). We will be involving our support staff in our quarterly team meeting. We’ll be taking a company-wide look at the last few months and discuss our performance and improvements moving forward. Our aim is to offer the best service possible and we feel these changes will only help to improve our Live Chat team’s performance

Email support operations will still be available, should you need to get in touch with us. We will resume normal Live Chat operations at 12am PDT the next morning, August 27th. Thank you for your patience and understanding.

Comments:

Posted In: Announcement

Posted By: Brian@dreamhost

Scheduled Network Maintenance in US-West (Los Angeles) Data Center – August 21st 10pm PDT (4 hrs) (RESOLVED)

We will be conducting network maintenance in our US-West (Los Angeles) Data Center starting at 10pm PDT. This is to perform routine maintenance on some of our network hardware. We estimate the maintenance window to be 4hrs, during which we will move connectivity from one piece of hardware to a temporary piece, then perform the maintenance, then move back. Each of these moves may cause up to 30 second of service pause, and we will be closely monitoring the process (which has already been tested) to ensure that all services come back up after the move as expected.

Please note, this maintenance will only be conducted on a section of the data center where the MySQL (shared or VPS) machines are located. In order to check if you will be affected, please check DreamHost panel for the location of your MySQL server. If you host dynamic web sites with us and your mysql server is at the Los Angeles location, those may also be affected indirectly, but there will be no impact on static sites or email service during this time.

We appreciate your patience and understanding while we continue improving our networking system. We will open the comments as soon as we start the maintenance. Until then, if you have any questions or concerns, please let us know by contacting tech support.

Update August 21st, 2014, 10:41 PM PDT: All mysql machines have been moved back to their starting router, and are now functioning correctly. We are concluding this maintenance as of now!

Previous updates available after the jump →

Comments:

Posted In: Announcement, Network Maintenance

Posted By: Brian@dreamhost

DreamObjects Intermittent Connectivity Issues (RESOLVED)

Our cloud engineering team is investigating intermittent connectivity issues being reported by the DreamObjects service. There is not yet an estimate as to how long it will take to restore services. All data stored in DreamObjects is safe at this time. We will continue to update this post as we gather more info.

Please note, this does not affect any other DreamHost services, this is specific to DreamObjects.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Comments: 2

Posted In: General Outages

Posted By: Justin@DH

WordPress 3.9.2 – Security Release

WordPress 3.9.2 is now available as a security release for all previous versions of WordPress, and is being applied now to all sites who allow for Background Updates in WordPress, as well as any who use our Auto Update via Panel.

You can read the release notes for 3.9.2, and this release is coordinated with a Drupal release, as both projects share a potential vulnerability (due to an issue in PHP) that could cause a denial of service attack.

As a reminder, WordPress itself performs background updates of all minor releases, since WordPress 3.7 was released in 2013. That means even if you have disabled auto updates via panel (which you’d never do, because updating is the best thing since sliced bread), WordPress will still upgrade your 3.7, 3.8, and 3.9 installs to the latest, most secure, version.

If for whatever reason you went and disabled all possible update methods to your site, please log in to your WordPress site now, head to Dashboard → Updates and simply click “Update Now.” It’s just that easy.

Speaking of updates …. WordPress 4.0 is due out by the end of August! Now’s the time to have a look at your sites and make sure all your plugins and themes are up-to-date in preparation for some cool new features. You may even want to upgrade your PHP settings in panel to PHP 5.4, just to be extra cool.

Comments: 4

Posted In: Announcement, Security Updates

Posted By: Mika E.

Scheduled Network Maintenance in US-West (Los Angeles) Data Center – July 24th 10pm PDT (4 hrs) (RESOLVED)

Following in the path of the successful network maintenance that increased network redundancy and capacity for the MySQL servers in our US-West (Los Angeles) data center, our next step is to repeat the process for our shared web servers in that same location.

The maintenance will happen on July 24th, starting at 10pm PDT. We estimate the maintenance window to be 4hrs, during which we will be moving groups of servers from the old network uplink switch to the new ones. Each of these moves may cause up to 30 second of service pause, and we will be very closely monitoring the process (which has already been tested) to ensure that all services come back up after the move as expected.

Please note, this maintenance will only be conducted on a section of the data center where the shared web servers are located. In order to see if you will be affected, please see check the DreamHost panel for the location of your shared web server. There will be no impact on MySQL or email services during this time.

We appreciate your patience and understanding while we continue improving our networking system. We will open the comments as soon as we start the maintenance. Until then, if you have any questions or concerns, please let us know by contacting tech support.

Update July 24th, 2014, 11:44 PM PDT: We are happy to report that the maintenance completed successfully, way ahead of schedule and without noticeable service impact. We are closing the comments, but if you have any questions or need any assistance, please let us know by contacting tech support.

Previous updates available after the jump →

Comments: 2

Posted In: Network Maintenance, System Changes

Posted By: andrea

Live Chat Service Interruption (RESOLVED)

It appears the provider for our Live Chat service is experiencing trouble at this time. The service has been up and down over the last couple of hours. Please be aware that if you do connect with a tech. support representative it is possible you may be disconnected (it’s happening on our end, too). Thank you for your patience and understanding.

Update July 20th, 2014, 5:10 AM PDT: We have confirmed with LivePerson that the issue was indeed on their end and has been resolved. We do not anticipate any further trouble with the chat service but definitely let us know if you encounter any errors!

Comments: 3

Posted In: General Outages

Posted By: Steven

Connectivity Issues for subset of customers in US-West Data Center (RESOLVED)

We are currently experiencing some power related issues with one of our racks in our Los Angeles data center. We apologize for the trouble and are working as quickly as possible to restore service. The servers impacted by this are:

hindemith, holmboe, honegger, hovhaness, hummel, dindy, ivanovs, ives, kaelin, karlowicz, kashif, koechlin, koppel, lalo
liszt, lange-muller, martinu, mahler, melartin, mccabe, mendelssohn, menezes, messiaen, mignone, milhaud, mozart
nielsen, nystroem, panufnik, parry, part, penderecki, persichetti, prokofiev, delpuerto

You can lookup which server you are hosted on in the admin panel by clicking the Account Status link at the top-right.

Watch for additional updates over the next half to one hour. If you have any questions or need anything else please Contact Support. Thank you!

Update July 19th, 2014, 1:40 AM PDT: This is resolved now and all servers are up. Once again, we thank you for your patience. If you still see any problems with your service please contact support through the link above. Thanks!

Update July 19th, 2014, 1:11 AM PDT: We are still working on the problem. Unfortunately, we are unable to provide an ETA for resolution at this time. Thank you for your patience and we will provide another update as soon as possible.

Comments: 5

Posted In: General Outages

Posted By: Steven

Limited service availability at our US-West (Los Angeles) Data Center (RESOLVED)

We are currently experiencing connection issues at sections of our US-West (Los Angeles) data center. Our operations teams are already looking into it, and we’ll update this status post as soon as we have more information. Very sorry about the inconvenience this is causing.

Update July 16th, 2014, 2:32 PM PDT: We are happy to report that all affected services have been fully restored, including mail and shared web servers.
While working on this, we also took steps towards avoiding similar situations in the future: we rerouted the shared web services from the affected panel to a different power source and moved some redundant circuits off as well to further alleviate load on said panel. Again, please accept our apologies for the inconvenience this has caused. If you have any questions or concerns, please contact tech support, and we’ll be happy to help!

Previous updates available after the jump →

Comments: 194

Posted In: General Outages, Multiple Server Issue

Posted By: andrea

Scheduled Network Maintenance in US-West (Los Angeles) Data Center – July 10th 10pm PDT (4 hrs) RESOLVED

We will be conducting network maintenance in our US-West (Los Angeles) Data Center starting at 10pm PDT. This is to upgrade some of our current equipment to increase network redundancy and capacity. We estimate the maintenance window to be 4hrs, during which we will be moving groups of servers from the old network uplink switch to the new ones. Each of these moves may cause up to 30 second of service pause, and we will be very closely monitoring the process (which has already been tested) to ensure that all services come back up after the move as expected.

Please note, this maintenance will only be conducted on a section of the data center where the MySQL (shared or VPS) machines are located. In order to check if you will be affected, please check the DreamHost panel for the location of your MySQL server. If you host dynamic web sites with us and your mysql server is at the Los Angeles location, those may also be affected indirectly, but there will be no impact on static sites or email service during this time.

We appreciate your patience and understanding while we continue improving our networking system. We will open the comments as soon as we start the maintenance. Until then, if you have any questions or concerns, please let us know by contacting tech support.

Update July 11th, 2014, 1:09 AM PDT: We are happy to report that the maintenance, including the follow-up testing phase, has been successfully completed, with no noticeable impact on related services. Thank you again for your patience while we were working on it! We are closing the comments, but if you have any questions or concerns, please feel free to contact tech support, and we’ll be happy to help.

Previous updates available after the jump →

Comments:

Posted In: Network Maintenance, System Changes

Posted By: andrea

Network infrastructure maintenance – June 19th 6PM PDT (2 hours)

On Thursday June 19th, starting at 6:00PM PDT we will be replacing one of the network switches in our mail infrastructure. We expect no major impact to customers accessing mail. This is a proactive maintenance, and the previous maintenance in this series was executed seamlessly. We expect this maintenance to perform the same.

Update, 6:43 PM Pacific Daylight Time: And everything is complete! All went as planned. If you have any questions regarding this, please let us know by contacting Support.

Previous updates available after the jump →

Comments:

Posted In: Network Maintenance, System Changes

Posted By: Brandon

Power issues in our US-West Data Center (Los Angeles) (RESOLVED)

We have experienced two power outages lasting 20 minutes or longer on one of our racks in the Los Angeles data center. There are twelve servers that have been impacted by this:

hovhaness, kaelin, mozart, hindemith, honegger, nielsen, milhaud, nystroem, holmboe, koechlin, kashif, and karlowicz.

We are actively investigating the cause of the outages so we can ensure they do not continue to occur.

Comments:

Posted In: General Outages, Multiple Server Issue

Posted By: Steven

DreamObjects Outage (RESOLVED)

Our cloud engineering team are currently investigating 503 errors being reported by the DreamObjects service. At the moment it appears some servers are unresponsive and that is causing the errors. There is not yet an estimate as to how long it will take to restore services. All data stored in DreamObjects is safe at this time. We will continue to update this post as we gather more info.

Please note, this does not affect any other DreamHost services, this is specific to DreamObjects.

If you have any questions or concerns, please don’t hesitate to contact support contact support for assistance.

Update June 14th, 2014, 10:20 AM PDT: Stability on the DreamObjects cluster has been restored. Requests appear to be resolving properly now that the system has had time to re-balance itself. Our test are reporting properly now. If you do have any questions or concerns, please contact support contact support.

Previous updates available after the jump →

Comments: 17

Posted In: DHO, General Outages, Major Outage

Posted By: Dan J

WebFTP Upgrade – June 10th 11pm PDT (1 hours) (RESOLVED)

On Tuesday June 10th, starting at 11:00pm PDT we will be upgrading our WebFTP software. WebFTP (https://webftp.dreamhost.com) will be temporarily unavailable as we make this change. The duration of this maintenance is 1 hour, from 11pm PDT till 12am PDT June 11ith. If you have any questions about the upcoming maintenance, please contact our support team.

Update June 10th, 2014, 11:45 PM PDT: The upgrade has been successfully completed! There should be no issues as a result. Be sure, however, to contact us if you see any strange behavior in the WebFTP software. Thanks!

Update June 10th, 2014, 11:00 PM PDT: The WebFTP service will be offline shortly to upgrade the software. As noted, we only expect this to take about one hour. Please contact support if you have any questions or concerns.

Comments:

Posted In: Announcement, FTP Outages, System Changes

Posted By: Brian@dreamhost

DreamObjects Outage (RESOLVED)

We are currently experiencing an outage with our DreamObjects service. We will update with more information as it becomes available.

Please note, this does not affect any other DreamHost services, this is specific to DreamObjects.

If you have any questions or concerns, please don’t hesitate contact support contact support for assistance.

Update June 6th, 2014, 8:33 AM PDT:  OK DreamObjects is online. Our automated tests are passing and the cluster is in its expected state.  If you do find anything that isn’t functioning as expected then please don’t hesitate contact support contact support for assistance.

Previous updates available after the jump →

Comments: 6

Posted In: DHO

Posted By: chalise

Time for PHP Upgrades!

Starting June 24th, we will be upgrading domains on shared hosting running PHP 5.2* to our recommended version of PHP 5.4.

Fear not! If you need a little more time to upgrade, you can delay until November by going to the Dashboard of the DreamHost Panel and selecting “see what sites need upgrades” and by pressing “delay”. For full information about the upgrade, and how to delay (and even how to tell if you need to delay), please check out this upgrading PHP article in our wiki.

*PHP 5.2 has been completely unsupported by PHP.net since January 2011, so if you were planning on delaying, we strongly recommend that you begin testing right away.

As always, if you have any questions or concerns don’t hesitate to contact our support team.

Comments: 5

Posted In: Announcement, DreamHost Features, Security Updates

Posted By: mir

Network Maintenance Affecting US-East (Virginia) June 5th 9pm – June 6th 1am PST(4 hours) (RESOLVED)

On Thursday, June 5th, starting at 9pm PST we will be performing network maintenance on one of our data centers:

US-East (Virginia)

This maintenance will last 4 hours, and improve communication between our data centers and the internet at large.

The changes will require propagation across the internet via the BGP routing protocol. As a result, your service may appear to be down during the maintenance for a short period that should not exceed 1 minute. Service interruption will largely depend on your ISP and how quickly the changes register within their network. To help identify any problems, we will have our staff monitoring the changes from multiple locations and ISPs.

We will provide updates as we move through the maintenance.

To see which data center your site is hosted in, please look at Status->Data Centers section in the panel.

Comments will be opened when the maintenance starts so that we can assist you with any issues you may be noticing.

If you have any questions about the upcoming maintenance, please contact our support team.

Update June 5th, 2014, 10:09 PM PDT: And just like that, we’re done! We thank you for your patience! If you’re seeing any issues, please contact our support team right away!

Previous updates available after the jump →

Comments:

Posted In: General Outages

Posted By: Brian@dreamhost

Webserver Hardware Upgrades in US-West (Los Angeles) Datacenter – Beginning May 30th

On Monday, May 12th and continuing for two weeks, we will be performing webserver hardware upgrades on certain shared webservers and web VPS host machines in our US-West (Los Angeles) datacenter. This process is necessary to replace older hardware with newer and more efficient hardware. Customers affected by this move will be sent a notification email the week prior and an email when their move is complete with additional details on what changes may be necessary afterwards.

The following shared webservers will be affected:

banshee biggs bulger burke castiglia colossus coonan cummiskey dagger dalitz deadpool dio fay fitzpatrick floyd galactus greengoblin havok hawkeye hoffa joker jubilee kakuji karpis mclean metropolis mothman nightwing pistone provenzano spiderman spillane storm walsh watanabe wolverine zwerbach

As well as these web VPS host machines:

homie-vserver02 homie-vserver06 homie-vserver47 homie-vserver48 homie-vserver55 homie-vserver56

You can verify which shared webserver or VPS host machine you are hosted on in the control panel data centers page. In case of VPS host machine, the details column lists the host machine for your VPS(s). If you have any questions please contact support.

Comments:

Posted In: General Outages

Posted By: Justin@DH

DreamObjects Maintenance – May 28th 10AM PDT – 12PM PDT (2 hrs) (EXTENDED) (RESOLVED)

As part of our continued efforts to improve our cloud services, on Wednesday May 28th from 10am-12pm PDT, our Systems Engineering team will be performing maintenance on our DreamObjects service. During this maintenance window, you may intermittently experience slower upload and access speeds and some short periods of connectivity loss.

During this two hour maintenance window, we will be upgrading Ceph, the underlying storage technology powering DreamObjects. The upgrade includes improvements for large object support when using the OpenStack Swift API.

While we anticipate increased latency when storing or retrieving objects during this maintenance, please rest assured that your data is safe and will not be affected. We will closely monitor the maintenance and will be posting periodic updates.

If you have any questions or concerns, please don’t hesitate contact support contact support for assistance.

Update May 28th, 2014, 2:37 PM PDT: During testing of the DreamObjects upgrade, we found a bug that forced us to abandon the upgrade and continue at a later date. Once the issue is resolved, we will schedule another upgrade window. We apologize for this, and thank you for your patience!”
Previous updates available after the jump →

Comments:

Posted In: Announcement

Posted By: Justin@DH

Webserver Hardware Upgrades in US-West (Los Angeles) Datacenter – Beginning May 12th

On Monday, May 12th and continuing for two weeks, we will be performing webserver hardware upgrades on certain shared webservers and web VPS host machines in our US-West (Los Angeles) datacenter. This process is necessary to replace older hardware with newer and more efficient hardware. Customers affected by this move will be sent a notification email the week prior and an email when their move is complete with additional details on what changes may be necessary afterwards.

The following shared webservers will be affected:

aquaman barker batman bonanno brasco bruno buchalter bugsy cable capone castellano catwoman cloak cohen cyclops dhaccountbackup eastman escobar gambino gambit genovese giancana gotti gravano greene hulk iceman kingpin lansky legs lepke magneto mangano masseria mcgurn moran nitti obelix penguin phantom riddler robin rothstein scalise schultz siegel spilotro sugeknight terranova thing trafficante venom

As well as these web VPS host machines:

homie-vserver01 homie-vserver04 homie-vserver05 homie-vserver07 homie-vserver08 homie-vserver09 homie-vserver10 homie-vserver11 homie-vserver12 homie-vserver13 homie-vserver139 homie-vserver14 homie-vserver15 homie-vserver152 homie-vserver16 homie-vserver17 homie-vserver177 homie-vserver18 homie-vserver19 homie-vserver197 homie-vserver20 homie-vserver21 homie-vserver22 homie-vserver23 homie-vserver230 homie-vserver24 homie-vserver25 homie-vserver26 homie-vserver27 homie-vserver28 homie-vserver29 homie-vserver30 homie-vserver31 homie-vserver32 homie-vserver33 homie-vserver34 homie-vserver35 homie-vserver37 homie-vserver396 homie-vserver42 homie-vserver44 homie-vserver45 homie-vserver46 homie-vserver53

You can verify which shared webserver or VPS host machine you are hosted on in the control panel data centers page. In case of VPS host machine, the details column lists the host machine for your VPS(s). If you have any questions please contact support.

Comments: 14

Posted In: General Outages

Posted By: Justin@DH

Web VPS Maintenance in US-West (Los Angeles) – May 14th 10PM PDT (2 hrs) (RESOLVED)

On Tuesday, May 13th from 10PM to 12AM PDT, we will be performing maintenance on certain web VPS host machines in our US-West (Los Angeles) datacenter. To complete the process those host machines will need to be rebooted (which can take up to 20 minutes from start to finish). While this will result in brief service disruption, the reboot is necessary and will allow us to implement new features which will streamline future migration of web VPS services to different hardware without service interruption. In particular, this will allow us to replace older hardware newer and more efficient hardware (that change is in the works!). The following web VPS host machines will be affected:

homie-vserver01 homie-vserver04 homie-vserver05 homie-vserver07 homie-vserver09 homie-vserver10 homie-vserver11 homie-vserver12 homie-vserver13 homie-vserver14 homie-vserver15 homie-vserver16 homie-vserver17 homie-vserver18 homie-vserver19 homie-vserver20 homie-vserver22 homie-vserver23 homie-vserver25 homie-vserver26 homie-vserver28 homie-vserver29 homie-vserver30 homie-vserver31 homie-vserver32 homie-vserver33 homie-vserver34 homie-vserver35 homie-vserver42 homie-vserver44 homie-vserver45 homie-vserver46 homie-vserver53 homie-vserver197 homie-vserver396

You can verify which VPS host machine you are hosted on in the control panel data centers page. The details column lists the host machine for your VPS(s). If you have any questions please contact support.

We will update this post when the maintenance starts and with the progress. Thank you for your patience while we upgrade your services.

Update May 14th, 2014, 10:57 PM PDT: Tonight’s maintenance is complete!

Update May 14th, 2014, 10:30 PM PDT: We apologize for the short notice as we are going to proceed with this maintenance tonight. We are getting under way in just a few minutes!

Update May 13th, 2014, 10:39 PM PDT: We are postponing this for another day (to be determined).

Comments: 2

Posted In: General Outages

Posted By: Justin@DH

Discussion list scheduled maintenance May 7th 6pm PDT (4hrs) (RESOLVED)

On Wednesday, May 7th, starting at 6pm, we will be performing maintenance on all our discussion list services. We will be upgrading the the Mailman software that’s running those lists from 2.1.14 to 2.1.17. Along with this upgrade we’re also turning on DKIM capabilities. This is a very important change for those of you who have been affected by Yahoo’s DMARC compliance change.

During this maintenance window your list administration interface will be unavailable. Messages posted to your list during this time will be queued and delivered later when the maintenance has been completed.

We apologize for the short notice, and we appreciate your understanding and patience while we perform this upgrade. We will open comments during the maintenance window and will be closely monitoring the progress. This update only affects discussion lists, and no other services (such as regular email, web hosting, or mysql hosting) are affected.

If you have any questions or concerns, please don’t hesitate to contact support, and we’ll be happy to help.

Update May 7th, 2014, 10:15 PM PDT:  We are happy to report that the discussion list maintenance has been completed successfully, and your discussion lists are now using Mailman version 2.1.17. This upgraded version of Mailman has the benefit of offering two options to make a discussion list message correctly pass a receiving mail server’s checks. For more information on those options and how to set them in the Mailman admin panel, please see DreamHost Wiki: Discussion Lists.

Thanks again for your patience while we were taking care of this. Please note, your list administration interface should be accessible again and your queued messages are in the process of getting delivered and should catch up shortly. If you have any questions or concerns regarding this, please contact support and let us know.

Previous updates available after the jump →

Comments: 4

Posted In: Announcement, System Changes

Posted By: andrea

Live Chat Unavailable Thursday, May 8th, 12am to Friday, May 9th, 12am PDT

Our Live Chat support system will be unavailable this coming Thursday, May 8th, from 12am to 12am (the following morning, 24hours). We will be involving our support staff in team meeting. We’ll be taking a company-wide look at the last few months and discuss our performance and improvements moving forward. Our aim is to offer the best service possible and we feel these changes will only help to improve our Live Chat team’s performance

Email support operations will still be available, should you need to get in touch with us. We will resume normal Live Chat operations at 12am PDT the next morning, May 9th. Thank you for your patience and understanding.

Comments:

Posted In: Announcement

Posted By: Brian@dreamhost

DreamObjects connectivity issues (RESOLVED)

We are currently experiencing connectivity issues to our DreamObjects service. This includes inability to upload, download, or access CDN (DreamSpeed). Our teams are on the case, and we’re investigating the cause. We’ll update this post as soon as we have news. Please accept our apologies for the inconvenience.

This outage only affects our DreamObjects service. No other services, including hosting, email and mysql are affected.

Update Sunday May 4th 7:40pm PDT: We are happy to report that have found a resolution and all related services are functioning as expected. Please accept our apologies for any inconvenience this has caused. As always, if you have any questions or concerns, please contact support with the details, so we can assist you.

Previous updates available after the jump →

Comments:

Posted In: DHO, General Outages

Posted By: andrea

DreamHost panel connectivity issues (RESOLVED)

We are currently experiencing connectivity issues with the DreamHost panel. We are looking into the cause now and working towards restoring functionality.

We appreciate your patience and are sorry for the inconvenience. We will provide you with an update shortly.

Update Sunday May 4th 6:40pm PDT: The issues plaguing the DreamHost panel have been resolved and all is operating again as expected. We are resolving this status post yet will continue working to find the root cause of today’s outage. As always, if you have any questions or concerns, please don’t hesitate to contact our technical support team, and we’ll be happy to help.

Previous updates available after the jump →

Comments: 4

Posted In: Control Panel Outages, General Outages

Posted By: Seohee

DreamObjects connectivity issues (RESOLVED)

We are currently experiencing connectivity issues to our DreamObjects service. This includes inability to upload, download, or access CDN (DreamSpeed). Our teams are on the case, and we’re investigating the cause. We’ll update this post as soon as we have news. Please accept our apologies for the inconvenience.

This outage only affects our DreamObjects service. No other services, including hosting, email and mysql are affected.

Update Saturday May 3rd 11:15pm PDT: We are happy to report that have found a resolution and all related services are functioning as expected. Please accept our apologies for any inconvenience this has caused. As always, if you have any questions or concerns, please contact support with the details, so we can assist you.

Previous updates available after the jump →

Comments:

Posted In: DHO

Posted By: andrea

DreamObjects Maintenance – Software May 5th 10am PDT (8 hrs) (RESOLVED)

On Monday, May 5th between 10am and 6pm PDT, our Systems Engineering team will continue the maintenance that started on May 1st to upgrade Ceph, the underlying storage technology powering DreamObjects. This upgrade includes general performance improvements as well as additional features for managing the cluster.

During this maintenance window, you may intermittently experience slower upload and access speeds and some short periods of connectivity loss. However, please rest assured that your data is safe and will not be affected. We will closely monitor the maintenance and will be posting periodic updates.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Update Monday May 6th 10:58am PDT: We are happy to report that the above maintenance is has successfully completed yesterday. We will be posting here again when the next maintenance is coming.

Previous updates available after the jump →

Comments:

Posted In: Announcement

Posted By: andrea

DreamObjects Maintenance – Software May 1st 6PM PDT (10+ hrs)(POSTPONED)

As part of our continued efforts to improve our cloud services, on Thursday May 1st from 6pm-12am PDT, our Systems Engineering team will be performing maintenance on our DreamObjects service. During this maintenance window, you may intermittently experience slower upload and access speeds and some short periods of connectivity loss.

During this six hour maintenance window, we will be upgrading Ceph, the underlying storage technology powering DreamObjects. The upgrade includes general performance improvements as well as additional features for managing the cluster.

While we anticipate increased latency when storing or retrieving objects during this maintenance, please rest assured that your data is safe and will not be affected. We will closely monitor the maintenance and will be posting periodic updates.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Update Friday May 2nd 3pm PDT: As noted in an earlier update, we will have to schedule another maintenance window to finish what we couldn’t complete last night. Sorry about any inconvenience this may have caused. Please see the new DreamObjects maintenance post for more details.

Previous updates available after the jump →

Comments:

Posted In: Announcement, System Changes

Posted By: andrea

DreamObjects Maintenance – Hardware April 30th 6PM PDT (6 hrs) (RESOLVED)

As part of our continued efforts to improve our cloud services, on Wednesday April 30th from 6pm-12am PDT, our Systems Engineering team will be performing maintenance on our DreamObjects service. During this maintenance window, you may intermittently experience slower upload and access speeds and some short periods of connectivity loss.

During this six hour maintenance window, we will be upgrading hardware on the machines that oversee the storage nodes.

While we anticipate increased latency when storing or retrieving objects during this maintenance, please rest assured that your data is safe and will not be affected. We will closely monitor the maintenance and will be posting periodic updates.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Update Thursday May 1st 11:05am PDT: This is just a quick follow up to let you know that last night’s maintenance was successful and well within the announce maintenance window. Please note, there is another DreamObjects maintenance tonight. You can find the details under the other DreamObjects post on this status page. As always, if you have any questions or concerns, please don’t hesitate to contact support for assistance.

Comments:

Posted In: Announcement, System Changes

Posted By: andrea

DreamObjects connection troubles (RESOLVED)

We are currently experiencing connectivity issues to our DreamObjects service. This includes inability to upload, download, or access CDN (DreamSpeed). Our teams are on the case and we’re investigating the cause. We’ll update this post as soon as we have news. Please accept our apologies for the inconvenience.

This outage only affects our DreamObjects service. No other services, including hosting, email and mysql are affected.

Update Thursday April 25th 12:47am PDT: This issue should now be resolved. We are able to verify that all instances are now working. If you are still seeing problems, please contact support for assistance. We thank you for your patience during this issue!

Update Thursday April 25th 12:20am PDT: We are now making some progress bringing DreamObjects back online. Some Objects should appear up, however, they may be slow, or showing some errors. We are continuing to investigate these issues and appreciate your patience.

Previous updates available after the jump →

Comments: 3

Posted In: DHO

Posted By: andrea

Web VPS Maintenance in US-West (Los Angeles) – April 29th 10PM PDT (2 hrs) (RESOLVED)

On Tuesday, April 29th from 10PM to 12AM PDT, we will be performing maintenance on certain web VPS host machines in our US-West (Los Angeles) datacenter. To complete the process those host machines will need to be rebooted (which can take up to 20 minutes from start to finish). While this will result in brief service disruption, the reboot is necessary and will allow us to implement new features which will streamline future migration of web VPS services to different hardware without service interruption. In particular, this will allow us to replace older hardware newer and more efficient hardware (that change is in the works!). The following web VPS host machines will be affected:

homie-vserver73
homie-vserver86
homie-vserver87
homie-vserver88
homie-vserver91
homie-vserver92
homie-vserver93
homie-vserver94
homie-vserver95
homie-vserver97
homie-vserver100
homie-vserver233

You can verify which VPS host machine you are hosted on in the control panel data centers page. The details column lists the host machine for your VPS(s). If you have any questions please contact support.

We will update this post when the maintenance starts and with the progress. Thank you for your patience while we upgrade your services.

Update Thursday April 29th 10:28pm PDT: And just as the party starts it gets shut down! That’s how you know it’s a real good party… Alas, this maintenance has been completed and no VPS hosts were harmed in the process.

Update Thursday April 29th 10:07pm PDT: We have begun! Downtime should be short and limited to the reboots for each VPS host machine. Stay tuned for updates!

Update Thursday April 29th 10:05pm PDT: We are about to get under way!

Comments:

Posted In: General Outages

Posted By: Justin@DH

Webserver Hardware Upgrades in US-West (Los Angeles) Datacenter – Beginning April 28th

On Monday, April 28th and continuing for two weeks, we will be performing webserver hardware upgrades on certain shared webservers and web VPS host machines in our US-West (Los Angeles) datacenter. This process is necessary to replace older hardware with newer and more efficient hardware. Customers affected by this move will be sent a notification email the week prior and an email when their move is complete with additional details on what changes may be necessary afterwards.

The following shared webservers will be affected:

alouettes argonauts baku bears beijing bills bluejays brasilia bridgetown browns brussels bujumbura canberra cannons cardinals cavs chivas crew crusaders d-fenders eagles earthquakes eskimos fever fire force grizzlies herediano hurricanes indians islanders jazz jets kabul lightning lizards luanda minsk nassau nuggets oilers olympiacos ottawa ouagadougou outlaws penguins pigwidgeon pirates pistons pride rapids rockets santiago shock sofia stjohns thimphu thrashers tigercats vienna vikings waratahs yankees yaounde

As well as these web VPS host machines:

homie-vserver73 homie-vserver86 homie-vserver87 homie-vserver88 homie-vserver91 homie-vserver92 homie-vserver93 homie-vserver94 homie-vserver95 homie-vserver96 homie-vserver97 homie-vserver98 homie-vserver99 homie-vserver100 homie-vserver233

You can verify which shared webserver or VPS host machine you are hosted on in the control panel data centers page. In case of VPS host machine, the details column lists the host machine for your VPS(s). If you have any questions please contact support.

Comments: 5

Posted In: General Outages

Posted By: Justin@DH

DreamHost Web Panel Changes April 22nd, 2 PM PDT

We are excited to share some impending changes to your DreamHost Panel (https://panel.dreamhost.com). Next Tuesday we’ll be making a few minor organizational changes that mark the first preparations for some improvements to how you manage your DreamHost services. Based on suggestions and usage data we’re re-ordering and consolidating the navigation, moving a few items and removing some cruft. Please head here for full details (this document would be a good one to bookmark to look for any future alterations as well):

http://wiki.dreamhost.com/Panel_UI_Changelog

As always, if you have any questions or concerns, please don’t hesitate to contact support for assistance.

Thank you for choosing DreamHost!

Comments: 47

Posted In: Announcement, DreamHost Features

Posted By: mir

WebFTP Upgrade – April 18th 10pm PDT (4 hours) (RESOLVED)

On Friday April 18th, starting at 10:00pm PDT we will be replacing our WebFTP software. AjaXplorer is no longer being developed and has been replaced by Pydio! During this maintenance, we will be removing our AjaXplorer WebFTP client and installing Pydio. WebFTP (https://webftp.dreamhost.com) will be temporarily unavailable as we make this change. The duration of this maintenance is 4 hours, from 10pm PDT till 2am PDT April 19th. All WebFTP references will remain on the DreamHost panel and will link to the new software afterwards. If you have any questions or concerns, please don’t hesitate to contact support for assistance.

UPDATE: April 19, 2014, 12:40 AM PDT: I apologize for the delay on this post. The good news, however, is that we are done! The upgrade is complete and no issues were found during testing. If you do experience any problems with the WebFTP interface please contact our Technical Support team. Thanks!

UPDATE: April 19, 2014, 12:00 AM PDT: Nothing new to update at the moment. We are still working to complete the upgrade for WebFTP.

UPDATE: April 18, 2014, 11:30 PM PDT: We are still working on it. Stay tuned for further updates!

UPDATE: April 18, 2014, 11:02 PM PDT: The maintenance is moving along. We have hit one snag (webftp.dreamhost.com is loading with a blank page) but do not anticipate going outside of the quoted 4 hour window. Hang in there!

UPDATE: April 18, 2014, 10:37 PM PDT: We are a go! We are beginning work on the upgrade now and will post updates frequently (every 30 mins or less). WebFTP is currently offline.

UPDATE: April 18, 2014, 10:21 PM PDT: Just a heads up that we are currently getting prepared to move forward with the upgrade!

Comments:

Posted In: General Outages

Posted By: Oscar

DreamObjects Maintenance April 23rd 6PM PDT – April 24th 4AM PDT (10 hrs) (RESOLVED)

As part of our continued efforts to improve our cloud services, on Wednesday April 23rd from 6pm-4am PDT, our Systems Engineering team will be performing maintenance on our DreamObjects service. During this maintenance window, you may intermittently experience slower upload and access speeds and some short periods of connectivity loss. We will be upgrading Ceph, the underlying storage technology powering DreamObjects. The upgrade includes general performance improvements as well as additional features for managing the cluster.

While we anticipate increased latency when storing or retrieving objects during this maintenance, please rest assured that your data is safe and will not be affected. We will closely monitor the maintenance and will be posting periodic updates.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Update Thursday April 24th 2:20pm PDT: Just a quick update to let you know that the maintenance went down without a hitch. If you have any questions or concerns about your DreamObjects service, please don’t hesitate to contact support for assistance.

Comments:

Posted In: General Outages

Posted By: Justin@DH

WordPress 3.9 Major Release Now Available

It’s been a rough few weeks in the WordPress world, but WordPress 3.9 has finally been released.

All the security features of 3.8.3, plus some amazing new editor features are now available on the DreamHost panel for new installs and upgrades. You can also upgrade from directly within your site’s WordPress admin panel, if you prefer.

For all the details, check out the official WordPress release notes for 3.9 “Smith”. We’re most excited about the editor changes. You can drag and drop media right into the text editor, but also you can just copy and paste from Word right into WordPress. No more remembering to click on that ‘paste from Word’ icon no one can find!

Over the next few days, this update will be automatically handled for all customers who have automatic upgrades enabled, including all those on DreamPress. If you used our One-Click Installer to install WordPress, you can check your settings, and change these preferences directly, by visiting the DreamHost One-Click Panel. Once there, click “Manage Installed Applications,” select the domain, then look under the Upgrade Action column for details.

If you run into issues after your upgrade, remember to report any problems you have with specific plugins and themes to those developers on WordPress.org! Every single plugin developer was contracted, prior to release, to remind them to test, so we’re hoping that worked. It was a very large email list.

Comments:

Posted In: Announcement

Posted By: Mika E.

Network Improvement Series Maintenance, US-West (Irvine) Data Center Thursday April 17th 10pm PDT (RESOLVED)

On Thursday April 17th, starting at 10pm PDT, we will be conducting network maintenance in our US-West (Irvine) Data Center. This is the final maintenance in our network refresh series, Network Improvement Series. The expected duration of this maintenance is 4 hours. During this maintenance, we will be upgrading the software on our core router. This is a tested process that we have done before with no noticeable customer impact. We anticipate similar results this time, with the slight possibility of brief downtime as we go through each rows of machines while moving links to and from the backup switches.

Our order of operations is as follows:

1. Moving links, one by one, from the main core router to our temporary switches. ( Can cause less than a minute of service downtime for sites, mail and other services, as links associated with those services are moved.)

2. Reboot the core. ( No impact.)

3. Moving the links back to the successfully rebooted core. ( Can cause less than a minute of service downtime for sites, mail and other services, as links associated with those services are moved.)

We are excited that this maintenance will conclude our efforts to refresh our network. We have already seen improvements of our network stability as we have progressed through our Network Improvement Series of Maintenances.

Comments will be open during the maintenance so that we can assist you in real time, and verify if your issues are related to this maintenance.

You can check on the DreamHost Panel if you have services located in the US-West (Los Angeles) Data Center.
If you have any questions or concerns please contact the DreamHost Support Team.

Update Friday April 18th 1:10am PDT: We are now resolving the maintenance, along with our Network Improvement Series. Tonight’s maintenance completed without any major interruption of service, and we saw no customer impact. Thank you for your patience during this update, as well as during the Network Improvement Series, which has helped us solidify our network for the future.

Previous updates available after the jump →

Comments:

Posted In: Network Maintenance

Posted By: Ralph

Web VPS Maintenance in US-West (Los Angeles) – April 15th 10PM PDT (2 hrs) (RESOLVED)

On Tuesday, April 15th from 10PM to 12AM PDT, we will be performing maintenance on certain web VPS host machines in our US-West (Los Angeles) datacenter. To complete the process those host machines will need to be rebooted (which can take up to 20 minutes from start to finish). While this will result in brief service disruption, the reboot is necessary and will allow us to implement new features which will streamline future migration of web VPS services to different hardware without service interruption. In particular, this will allow us to replace older hardware newer and more efficient hardware (that change is in the works!). The following web VPS host machines will be affected:

homie-vserver71
homie-vserver74
homie-vserver75
homie-vserver76
homie-vserver78
homie-vserver79
homie-vserver81
homie-vserver82
homie-vserver83
homie-vserver84
homie-vserver89
homie-vserver196

You can verify which VPS host machine you are hosted on in the control panel data centers page. The details column lists the host machine for your VPS(s). If you have any questions please contact support.

We will update this post when the maintenance starts and with the progress. Thank you for your patience while we upgrade your services.

UPDATE: April 15, 2014, 23:16 PDT: All done! Everything went as planned.

UPDATE: April 15, 2014, 22:50 PDT: This is progressing as expected so far with no issues. We will post another update in 30 minutes, or sooner if there is any change.

UPDATE: April 15, 2014, 22:11 PDT: We have started the maintenance work outlined above. As noted, we do not anticipate downtime for the listed host machines to last very long.

Comments:

Posted In: General Outages

Posted By: Justin@DH

DreamHost and Heartbleed – Notes on OpenSSL Vulnerability

This vulnerability only affects domains which use secure hosting / SSL.
– If you purchased a secure certificate from us, you’re safe! There is nothing you need to do.
– If you generated keys with us but purchased the certificate from another provider, you will have to check with them to see if you need new ones. If you do, you will have to get the new certificate through them and then we’ll be happy to provide you with new keys!
– If you’ve purchased a certificate from us and are now using it with another provider, you will need to ensure that other provider was not affected by this vulnerability. If they were, our technical support team will be happy to issue you a new certificate and keys!

As soon as we learned of the “Heartbleed” OpenSSL vulnerability, we began to patch any and all systems that it may have affected. Fortunately this was a very small subset of our systems and was mostly isolated to a small group of mail machines. As of early yesterday, all of our systems are patched. As a preventative measure, we are also re-keying the certificates on any systems with that bug. We have no reason to believe that any of those machines have been compromised, but in the interest of proactive security, we feel that changing SSL certificates is the best option.

DreamHost.com was not vulnerable, but the machines that redirected traffic to our actual site were. This was corrected quickly and those machines will also have their certificates re-keyed.

We can confidently say that our shared servers, VPS guests, and dedicated machines are NOT vulnerable to this issue because they run Debian “Lenny” and/or “Squeeze”. The most common version of OpenSSL on our network is 0.9.8o-4squeeze14, and the “HeartBleed” vulnerability in OpenSSL’s heartbeat module exists in versions 1.0.1 and 1.0.2-beta.

If you have any questions or concerns, please don’t hesitate to contact our support team.

UPDATE: April 10, 2014, 11:08 PM PDT: Please note, that earlier today we re-issued our email certificates. To resolve any exception or error when it shows up regarding mismatch, you can try accepting the certificate. If that doesn’t help, you will need to remove your email address from your email client then re-add it and accept the security certificate/exceptions and server identities during that process.

Comments:

Posted In: Announcement

Posted By: Brett

Scheduled Network Maintenance US-West (Irvine) Data Center Thursday April 10th 10 PM PDT (4hrs) (RESOLVED)

On Thursday April 10th, starting at 10pm PDT, we will be performing network maintenance in our US-West (Irvine) Data Center. During the scheduled 4-hour window, we will be migrating the network layer from some older hardware to the newly designed setup. This is expected to be a near impact-free maintenance; all services will continue to work throughout the migration. However, you may experience momentary disruption when you have a service running on the specific portion of the network being moved. This includes anyone having any services in that data center as well as DreamObjects customers. As with any maintenance, we will follow a pre-tested process and will proceed slowly to ensure that we are able to address any issues that may occur.

Please note, we had to renumber a few apache web service IP addresses due to this maintenance. If you’re using our name servers, then this change is seamless for you; you don’t have to do anything. However, if you’re using outside name servers for your domain, you will have to update your A/Host record with your other provider if your current record set up with them matches any of the below:
208.113.144.3 changed to 208.113.145.57
208.113.148.2 changed to 208.113.148.193
64.90.60.2 changed to 64.90.60.89
67.205.12.3 changed to 67.205.13.22

Comments will be open so that we are aware if you’re seeing anything out of the ordinary. If you have any questions or concerns pre-maintenance, please contact support with the details, and we’ll be happy to help. You can check if your services are in the above data center in the DreamHost Panel.

UPDATE: April 11, 2014, 3:50 AM PDT: We are happy to announce maintenance has completed! Thanks once again for your patience at the extended maintenance window!

Previous updates available after the jump →

Comments:

Posted In: Network Maintenance

Posted By: andrea

Server downtime related to security updates (US-West: Los Angeles and Irvine, US-East) – RESOLVED

We are performing unplanned maintenance on multiple servers that may result in a very brief amount of downtime. A recent security update was released that caused a problem. This error did not compromise security but it made operations on a random number of servers across three data centers fail.

We are correcting the error and restarting the services of the affected machines. We do not currently have an estimated time this will be completed, other than as soon as possible.

We sincerely apologize for the unplanned nature of this issue.  If you have any questions please contact support.

UPDATE: April 1, 2014, 7:40 PDT:  All services have been restored, and we do not anticipate any further issues. If you do see any problem with your hosting, please contact support and ask us to check it for you.

Comments:

Posted In: Uncategorized

Posted By: Elizabeth

Mail Server Sending Issues Due to RBL Block

We are experiencing issues with customers ability to send mail to some mail providers, due to certain IP addresses belonging to our mail servers being listed on a RBL block. This can result in emails not being sent from your mail client, or emails being returned to their sender. Our abuse team is working with the entity blocking these ips, to get the issues resolved and the blocks removed as soon as possible.

We sincerely apologize to those customers who are being impacted by this issue and we will update this post when we have further details or news for you.

UPDATE: April 12, 2014, 10:50 PM PDT: We are happy to report that the Spamcop block situation has been under control for a little while now. We are continuing to keep an eye on anything that may cause the block again, and have recently shut down the major spammers. Even though we’re already very strict against outgoing spam, we’re also considering several system and policy enhancements to ensure continued unblocked status – not just with Spamcop but with other providers.

We are also looking into smaller blocks as they come up, so if you feel you’re affected, please provide us with a sample bounce error (dated the day you send it, not old ones, which may already have been resolved) with the full bounce email and headers of the original. Having this information is necessary to trace which IP or host is being blocked.

Previous updates available after the jump →

Comments:

Posted In: Email Issue, General Outages

Posted By: Justin@DH

Web VPS Maintenance in US-West (Los Angeles) – April 1st 10PM PDT (2 hrs) (RESOLVED)

On Tuesday, April 1st from 10PM to 12AM PDT, we will be performing maintenance on certain web VPS host machines in our US-West (Los Angeles) datacenter. To complete the process those host machines will need to be rebooted (which can take up to 20 minutes from start to finish). While this will result in brief service disruption, the reboot is necessary and will allow us to implement new features which will streamline future migration of web VPS services to different hardware without service interruption. In particular, this will allow us to replace older hardware newer and more efficient hardware (that change is in the works!). The following web VPS host machines will be affected:

homie-vserver36
homie-vserver38
homie-vserver39
homie-vserver40
homie-vserver41
homie-vserver49
homie-vserver50
homie-vserver51
homie-vserver52
homie-vserver54
homie-vserver189
homie-vserver394

You can verify which VPS host machine you are hosted on in the control panel data centers page. The details column lists the host machine for your VPS(s). If you have any questions please contact support.

We will update this post when the maintenance starts and with the progress. Thank you for your patience while we upgrade your services.

UPDATE: April 1, 2014, 22:57 PDT:  What? That’s it? Yes! Tonight’s maintenance has been completed. Please contact us (link above) if you find any issues with your services.

UPDATE: April 1, 2014, 22:15 PDT:  The maintenance has begun!

UPDATE: April 1, 2014, 22:05 PDT:  Just an update to let you know we’re just about ready to get underway with this! We will post another update when the maintenance begins.

Comments: 2

Posted In: General Outages

Posted By: Justin@DH

Scheduled Maintenance for homiemail-sub1 (homiemail-master) email sub-cluster March 27th 7pm PDT (3hrs) (RESOLVED)

On Thursday, March 27th from 7PM-10PM PST, we will be performing maintenance on our “homiemail-sub1″ (homiemail-master) mail cluster. During this maintenance, we will be upgrading the load balancers for that mail sub-cluster to new software-based ones. This new solution has undergone rigorous testing and has been successful on three sub-clusters already, all of them larger than this one, so we’re confident it will make for a more effective handling of mail. Due to the nature of this maintenance, we do expect some service disruption during the window, but any e-mail sent during this time will be queued for delivery after the completion. This is the fourth time we’re doing this type of maintenance since January, so based on that experience, we were able to reduce disruption to the minimum.

To determine if your mail is handled on the above sub-cluster, please click on Account Status on the upper right corner in your DreamHost panel and look for the name under Your Email Cluster. It should state ‘homiemail-master’.

If you have any questions or need anything else please be sure to Contact Support. We will also be monitoring the comments on this post during the maintenance window.

Update March 27, 2014 8:08pm PST: This maintenance is now done! We are seeing no issues at this time and are resolving this maintenance. If you’re still seeing any problems with email, please let us know by contacting support.

Previous updates available after the jump →

Comments:

Posted In: Email Issue, Network Maintenance

Posted By: andrea

NS2 Hardware Upgrade – old IP address removed

This is the follow up announcement we promised in our NS2.dreamhost.com Hardware Upgrade – IP Change Required for Vanity Name Servers post.

We are confident that this change will have only minimal effect because of the monitored and observed very low level of traffic through the old IP address (the change happened almost two months ago), but if you need assistance, please contact support with the details.

Comments:

Posted In: Announcement

Posted By: andrea

Web VPS Maintenance in US-West (Los Angeles) – March 18th 10PM PDT (2 hrs) (RESOLVED)

On Tuesday, March 18th from 10PM to 12PM PDT, we will be performing maintenance on certain web VPS host machines in our US-West (Los Angeles) datacenter. To complete the process those host machines will need to be rebooted (which can take up to 20 minutes from start to finish). While this will result in brief service disruption, the reboot is necessary and will allow us to implement new features which will streamline future migration of web VPS services to different hardware without service interruption. In particular, this will allow us to replace older hardware newer and more efficient hardware (that change is in the works!). The following web VPS host machines will be affected:

homie-vserver57
homie-vserver58
homie-vserver59
homie-vserver60
homie-vserver61
homie-vserver62
homie-vserver64
homie-vserver65
homie-vserver66
homie-vserver67
homie-vserver69
homie-vserver292

You can verify which VPS host machine you are hosted on in the control panel data centers page. The details column lists the host machine for your VPS(s). If you have any questions please contact support.

We will update this post when the maintenance starts and with the progress. Thank you for your patience while we upgrade your services.

Update March 18, 2014 10:09pm PST:We are beginning the maintenance now! As noted above, there will be a short period of downtime when the VPS host machines are rebooted.

Update March 18, 2014 10:41pm PST:And like that, it’s done! If you see any issues with your service please contact support via the admin panel. Thanks!

Comments:

Posted In: Data Center Maintenance, System Changes

Posted By: Justin@DH

DreamObjects Maintenance March 18th 10AM PST (8 hrs) (RESOLVED)

As part of our continued efforts to improve our cloud services, on Tuesday March 18th from 10am-6pm PST, our Systems Engineering team will be performing maintenance on our DreamObjects service. During this maintenance window, you may intermittently experience slower upload and access speeds and some short periods of connectivity loss. We will be upgrading to Ceph, the underlying storage technology that powers DreamObjects. The upgrade includes general performance improvements as well as additional features for managing the cluster.

While we anticipate increased latency when storing or retrieving objects during this maintenance, please rest assured that your data is safe and will not be affected. We will closely monitor the maintenance and will be posting periodic updates.

If you have any questions or concerns, please don’t hesitate to contact support for assistance.

Comments:

Posted In: Announcement, System Changes

Posted By: andrea

Scheduled Maintenance for homiemail-sub3 email sub-cluster March 13th 7pm PST (4 hrs) (RESOLVED)

On Thursday, Mach 13th from 7PM-11pm PST, we will be performing maintenance on our “homiemail-sub3″ mail cluster. During this maintenance, we will be upgrading the load balancers for that mail sub-cluster to new software-based ones. During this time, we will also be making backend DNS changes to our mail system. While this shouldn’t cause any customer-impacting issues, we do acknowledge that possibility and will keep a very close eye at all steps during the maintenance. This new solution has undergone rigorous testing and has proven to be effective already on the “homiemail-sub5″ and “homiemail-sub4″ subclusters, so we’re confident it will make for a more effective handling of mail. Due to the nature of this maintenance, we do expect some service disruption during the window, but any e-mail sent during this time will be queued for delivery after the completion.

To determine if your mail is handled on the above sub-cluster, please click on Account Status on the upper right corner in your DreamHost panel and look for the name under Your Email Cluster.

Please note: Once you have determined that you are on homiemail-sub3 cluster, and if you are using outside DNS (ie. you are not the default DreamHost nameservers), you have to update the IP address for your ‘mail’ A record to the new one. The new IP address is 69.163.253.7 .

If you have any questions or need anything else please be sure to Contact Support. We will also be monitoring the comments on this post during the maintenance window.

Update March 13, 2014 9:25pm PST: We consider this maintenance complete and successful. If you need any help with your mail service or anything else, please Contact Support with your details.

Previous updates available after the jump →

Comments:

Posted In: Announcement, Network Maintenance

Posted By: andrea

Power issues in our US-East Datacenter (Virginia) (RESOLVED)

We had a power fluctuation in our US-East Datacenter around 9am PST today. This caused a large number of machines to reboot. We’re currently running on backup generators due to maintenance earlier this morning in this datacenter. All power has been restored now and appears to be stable, but we’re watching to make sure no other issues pop up.

Update March 10, 2014 10:30 am PST: It appears service has returned to normal now. We will continue to monitor the situation to make there are no lingering issues.  Thanks again for your patience. If you find that your site is not currently functioning as expected then please Contact Support.

Update March 10, 2014 10:24 am PST: Almost all machines are now online and functioning. We’re spot checking the last few unresolved problems.  Thanks again for your patience!

Update March 10, 2014 9:54 am PST: Most affected servers appear to have come back online correctly. Some servers however booted into an incorrect run level, which caused their hosted services to not start up properly. Our administrators are currently correcting those issues. Thank you for your patience!

Comments: 46

Posted In: General Outages

Posted By: Dan J

Scheduled Maintenance for homiemail-sub4 email sub-cluster February 27th 7pm PST (6 hrs) (RESOLVED)

On Thursday, February 27th from 7PM-1AM PST, we will be performing maintenance on our “homiemail-sub4″ mail cluster. During this maintenance, we will be upgrading the load balancers for that mail sub-cluster to new software-based ones. During this time, we will also be making backend DNS changes to our mail system. While this shouldn’t cause any customer-impacting issues, we do acknowledge that possibility and will keep a very close eye at all steps during the maintenance. This new solution has undergone rigorous testing and has proven to be effective already on the “homiemail-sub5″ subcluster, so we’re confident it will make for a more effective handling of mail. Due to the nature of this maintenance, we do expect some service disruption during the window, but any e-mail sent during this time will be queued for delivery after the completion.

To determine if your mail is handled on the above sub-cluster, please click on Account Status on the upper right corner in your DreamHost panel and look for the name under Your Email Cluster.

Please note: Once you have determined that you are on homiemail-sub4 cluster, if you are using outside DNS (ie. you are not the default DreamHost nameservers), you will need to update the IP address for your ‘mail’ A record to the new one: 69.163.253.135.

If you have any questions or need anything else please be sure to Contact Support. We will also be monitoring the comments on this post during the maintenance window.

Update February 28, 2014 1:20 am PST: Everything looks great! Traffic is now resolving to the new load balancers, and these changes should result in significant stability improvements to our sub4 mail cluster. We are going to go ahead and close this maintenance tonight. As always, if you notice any issues with your mail services, please contact support! Thanks once again for your patience during this maintenance.

Previous updates available after the jump →

Comments: 30

Posted In: Announcement, Network Maintenance, System Changes

Posted By: andrea

Connectivity Issues with US-East (Virginia) Data Center (RESOLVED)

We are seeing an increased amount of traffic to our East Coast data center and this is causing connectivity issues to your sites. Our systems and network engineering teams are currently investigating the spike in traffic and working to find the root cause.

We sincerely apologize to those customers who are being impacted by this issue and we will update this post as soon as we have any further news for you. If you are unsure if you are affected, you can check which data center you utilize in the control panel here.

Update 7:53pm PST: We’re not seeing any further connectivity issues within the last 10 to 15 minutes. We have estimated this attack to be a large 30-40 gbps. Since our mitigation efforts, we are not seeing any further issues at this time. We will be closing this post, but our teams will be watching for any further incidents closely through the night. We apologize for any inconvenience this has caused you.

Previous updates available after the jump →

Comments: 9

Posted In: General Outages

Posted By: Jen D.

Network Maintenance US-West (Los Angeles) Data Center Thursday February 13th 10pm PST (5 hours) (RESOLVED)

On Thursday February 13th, starting at 10pm PST, we will be conducting network maintenance in our US-West (Los Angeles) Data Center. The expected duration of this maintenance is 4 hours. During this maintenance, we will be upgrading the software on our core router. This upgrade requires a reboot of the core. In order to reduce any noticeable impact, we will be moving links, one by one, from the main core router to our temporary switches. During the moves, there will be mostly unnoticeable service impact, lasting no more than a couple of minutes. Once all links are moved, we will then reboot the core. This will be followed by moving the links back to the successfully rebooted core. Comments will be open during the maintenance so that we can assist you in real time, and verify if your issues are related to this maintenance.

You can check on the DreamHost Panel if you have services located in the US-West (Los Angeles) Data Center.
If you have any questions or concerns please contact the DreamHost Support Team.

Update February 14th 3:10am PST: All links have been moved back to the core and all services are reporting up without any issues. This maintenance is now completely done with no downtime at all. Thank you again for your patience throughout this maintenance. We are now resolving this status post successfully! Previous updates available after the jump →

Comments:

Posted In: Announcement, Network Maintenance

Posted By: Brian@dreamhost

Connectivity Issues with US-East (Virginia) Data Center (RESOLVED)

We are experiencing unusually high traffic to our US-East data center. At this time, we are investigating the cause and we will let you know as soon as we have more information on what the problem is and what we are doing to alleviate it. We sincerely apologize to those customers who are being impacted by this issue. If you are unsure if you are affected, you can check which datacenter you utilize in the control panel here.

Update February 11th, 2014, 7:39 pm PST: The abusive traffic has been blocked and we are no longer experiencing trouble connecting with servers in US-East. If you are still seeing issues, please contact support and let us know so we can help you. Thank you for your patience.

Previous updates available after the jump →

Comments: 17

Posted In: General Outages

Posted By: Elizabeth

Live Chat Unavailable Wednesday, February 12th, 12am to Thursday, February 13th, 12am PST

Our Live Chat support system will be unavailable this coming Wednesday, February 12th, from 12am to 12am (the following morning, 24hours). We will be involving our support staff in team meeting, discussing our 2014 plan, as well as specific changes to the teams scheduling and inner policies! We aim to offer the best service possible and we feel these changes will only help to improve our Live Chat team’s performance

Email support operations will still be available, should you need to get a hold of us. We will resume normal Live Chat operations at 12am PST the next morning, February 13th. We thank you for your patience and understanding.

Comments:

Posted In: Announcement

Posted By: Brian@dreamhost

DreamObjects Maintenance February 11th 11AM-7PM PST (RESOLVED)

As part of our continued efforts to improve our cloud services, our Systems Engineering team will be performing maintenance on our DreamObjects service on Tuesday February 11th from 11am-7pm PST. During this maintenance window you may intermittently experience slower upload and access speeds and short periods of connectivity loss. We will be upgrading Ceph, the underlying storage technology that powers DreamObjects. The upgrade will resolve an issue with bucket ACLs not getting saved and another related to large file uploads.

While we anticipate increased latency when storing or retrieving objects during this maintenance, please rest assured that your data is safe and will not be affected. We will closely monitor the maintenance and will be posting periodic updates.

If you have any questions or concerns, please don’t hesitate to contact the DreamHost Support Team for assistance.

Update February 11th, 2014, 12:50pm PST: The maintenance has been progressing as scheduled. As expected, we have been encountering 500 errors and sync disconnects as the upgrades roll out, for which we apologize. We’ll update this post again when we have more information.

Update February 11th, 2014, 3:50pm PST: We are happy to report that maintenance was successfully completed an hour ago. We are now resolving this status post, but if you have any questions or concerns, please don’t hesitate to contact the DreamHost Support Team for assistance.

Comments: 14

Posted In: Announcement

Posted By: andrea

DreamHost Web Panel Currently Experiencing Connection Issues (RESOLVED)

We are seeing some instances of slow connections to the DreamHost web panel (panel.dreamhost.com). Our admins are investigating the root cause, and we will update here when we know more. We sincerely apologize for any inconvenience you may encounter.

Update January 29, 2014, 6:15 PM PST: At this time, all connectivity has been restored. Our administration team is continuing to investigate the root cause to ensure this doesn’t occur again.  If you are still seeing problems, please contact support and let us know! Previous updates available after the jump →

Comments:

Posted In: General Outages

Posted By: Elizabeth

NS2.dreamhost.com Hardware Upgrade – IP Change Required for Vanity Name Servers

This is a notice to let you know that we are updating the hardware for one of our nameservers, ns2.dreamhost.com. We’re also moving it out of our California data center to the east coast data center to further diversify our nameserver locations. Due to the latter, the IP for ns2.dreamhost.com will be changed to 208.97.182.10 on February 5th, 2014.

Who will be affected by this IP change?

The only customers who will have to actively update their records are those who have their domain registered at another registrar *and* that domain is using glue records for vanity name servers that are pointed to our nameservers.

If you’re unsure if you’re using this setup, a simple WHOIS search will show you your current name servers and registrar.

If this does describe you, you can go ahead and log into that admin interface and make the changes with the new IP address listed above. Even though it’s not completely migrated yet, the new IP address is live and functional for your purposes. You can also just wait until the above date if you wish. There is no super rush to get this done, because after that change, the old IP will be functional for a while longer, but the sooner you make the change the better

We will post another announcement when we have a date for removing the old IP address, so keep an eye on dreamhoststatus.com if you can’t get to changing your records soon.

If you have your domain pointed directly to our nameservers, such as ns1.dreamhost.com, ns2.dreamhost.com (and ns3.dreamhost.com, which is optional), or you have vanity name name servers  on a domain that is currently registered with us, then this change does *not* affect you, as we automatically update everything in our system. If you’re unsure if you’re using this setup, again, a simple WHOIS search will show you your current name servers and registrar.

If you have any questions about this change, please contact the DreamHost Support Team.

Comments:

Posted In: Announcement

Posted By: andrea

Network Maintenance, Switch Software Upgrades, US-West (Irvine) Data Center Thursday January 23rd 10pm PST (RESOLVED)

On Thursday January 23rd, starting at 10pm PST, we will be conducting network maintenance in our US-West (Irvine) Data Center. During the maintenance we will be upgrading the software on various switches throughout the Data Center. These upgrades will allow us to improve our monitoring capabilities in Irvine. After the software upgrades are complete, we will need to reboot the switches for the upgrades to be complete. These reboots will cause service downtime ranging from 2 to 10 minutes. Services affected will be FTP/SSH and access to your website. Mail will not be affected by this maintenance. We will proceed with these reboots slowly in the event that any hosting machine needs direct attention. This maintenance will mainly affect customers on dedicated server hardware. There is only one switch that is the home of shared and VPS customers, the rest are dedicated machines. We we will make every attempt to announce which machines are going to be affected as we progress through the maintenance, so please keep an eye out for our updates. When the maintenance starts, comments will be open so that we can assist with you any possible issues that may come up after the reboots.

You can check on the DreamHost Panel if you have services located in the US-West (Irvine) Data Center. During the maintenance, we will do our best to let you know exactly which machines will be affected and when.

If you have any questions or concerns please contact the DreamHost Support Team.

Update January 24th 12:40pm PST: All 9 public reboots and the 6 private network reboots have been completed successfully with very low impact on server availability. Thank you again for your patience throughout this maintenance. We are now resolving this status post successfully!

Previous updates available after the jump →

Comments: 9

Posted In: Network Maintenance, System Changes

Posted By: Ralph

Network Improvement Series Maintenance US-West (Los Angeles) Data Center Thursday January 16th 10pm (4 hour) (RESOLVED)

As some of you know, we have been working very hard to improve our network over the past 2+ years with our Network Improvement Series. On Thursday January 16th, in a 4 hour window starting at 10pm, we will be moving on to the next step of the Network Improvement Series maintenances. This step is going to involve migrating the network layer from the old hardware to the new designed setup. This is expected to be a near impact-free maintenance; all services will continue to work throughout the migration. As with all maintenances, we will proceed slowly to ensure that, should any problems occur, we will be able to address them quickly. Comments will be open so that we can address any problems you may be experiencing. We are excited to continue and eventually conclude the major network overhaul we’ve been working on to improve your hosting experience. We thank you for your patience through the years.

You can check on the DreamHost Panel if you have services located in the US-West (Los Angeles) Data Center.

If you have any questions or concerns please contact the DreamHost Support Team.

Update January 17th 1:48am PST: We’re happy to report that this step of our network maintenance series is now complete. We are now on the new hardware, and the process was completed without any customer impact. Keep an eye out for upcoming maintenance announcements, and as always if you have any questions or concerns, please contact the DreamHost Support Team.

Previous updates available after the jump →

Comments:

Posted In: Network Maintenance, System Changes

Posted By: Ralph

Network Maintenance US-West (Irvine) Data Center Friday January 10th @ 10:45pm PST (RESOLVED)

Due to the recent connectivity issues experienced on January 7th in the US-West (Irvine) data center and some changes made in our related maintenance last night, our team has decided it is best to conduct another maintenance as soon as possible on our network gear to help prevent future connectivity issues that could lead to downtime. Part of our maintenance plan includes moving links to temporary switches, then back again to the core. When working with the network, even with redundant distribution, there is always the risk of some service impact. Due to this risk, we will be monitoring the network, comments and support requests to ensure that we keep you informed and are able to adjust our processes throughout the entirety of the maintenance window.

You can check on the DreamHost Panel if you have services located in the US-West (Irvine) Data Center.

If you have any questions or concerns please contact the DreamHost Support Team.

Update January 11th 02:12am PST: The network maintenance has been completed!

Update January 11th 02:12am PST: We are moving all links back to the core from the temp switches. So far so good.

Update January 11th 01:50am PST: Everything is looking real good at the moment. IPv6 connectivity has also been restored. The maintenance is still moving along and we’ll provide another update soon.

Update January 11th 01:22am PST: The network maintenance is still ongoing. We have not seen any issues but are continuing to monitor everything closely.

Update January 11th 01:00am PST: Changes being made right now will impact account changes in the admin panel. Otherwise, you should not see any issues with your service. We should be finished with this part soon so changes will no longer be delayed.

Update January 11th 12:43am PST: It’s been smooth sailing for this network maintenance. This is just an update to let you know everything is still going well.

Update January 11th 12:18am PST: Everything is moving along smoothly as we continue to move links to the temporary switches. No services have been interrupted.

Update January 10th 11:42pm PST: The network maintenance is progressing as planned. We are currently moving links over to the temp. switches. Everything is looking good and we have not found any interruption of services.

Update January 10th 11:17pm PST: We are now beginning the network maintenance. There should not be any interruption of services.

Update January 10th 10:50pm PST: We are getting ready to begin this maintenance soon.

Comments:

Posted In: Data Center Maintenance

Posted By: Sean

Emergency Network Maintenance US-West (Irvine) Data Center Thursday January 9th 10pm PST (RESOLVED)

Due to the connectivity issues experienced on January 7th in the US-West (Irvine) Data Center, our team has decided it is best to conduct maintenance on our routing network gear to help clear up a lingering issue with IPv6 accessibility. Our maintenance plan will enable us to keep all services active while we work towards correcting IPv6 support at the US-West (Irvine) location. When working with the network, even with redundant distribution, there is always the risk of some service impact. Due to this risk, we will be monitoring the network, comments and support requests to ensure that we keep you informed and are able to adjust our processes throughout the entirety of the maintenance window.

You can check on the DreamHost Panel if you have services located in the US-West (Irvine) Data Center.

If you have any questions or concerns please contact the DreamHost Support Team.

Update January 10th 1:20am PST: This concludes tonights maintenance. We will have another announcement once we are ready to attempt our next maintenance to correct IPv6 issues in US-West (Irvine).

Previous updates available after the jump →

Comments:

Posted In: Data Center Maintenance, Network Maintenance, System Changes

Posted By: Ralph

Live Chat to be turned off for short internal training sessions on January 9th and January 15th (RESOLVED)

In order to further improve our Live Chat customer experience, we are conducting training sessions for our team members on 1/9 at 12pm noon and at 4pm PST and on 1/15 12:15am PST. These are short, up to one hour, sessions each but we deemed it necessary to turn off Live Chat for the duration. You will still be able to contact our tech support team by submitting a ticket. We apologize for the inconvenience.

Comments:

Posted In: Announcement

Posted By: andrea

Connectivity issues in US-West (Irvine) Datacenter (RESOLVED)

We are currently experiencing issues with a small subset of servers in our US-West (Irvine) data center. At this time, we are investigating the cause and we will let you know as soon as we have more information what the problem is and what we are doing to alleviate it. We sincerely apologize to those customers who are being affected by this issue. If you are unsure if you are affected, you can check which datacenter you utilize in the control panel here.

Update: January 7, 2014 10:11pm PST: At this time, all connectivity has been restored and all internal alerts are back to normal. We are resolving this issue for now and will continue to investigate the root cause to ensure this doesn’t pop up again.  If you are still seeing problems, please contact support and let us know!

Previous updates available after the jump →

Comments: 149

Posted In: General Outages

Posted By: Elizabeth

Scheduled Maintenance for homiemail-sub5 email sub-cluster January 2nd 7:30pm PST (2.5hr) (RESOLVED)

On Thursday, January 2nd from 7:30PM-10PM PST, we will be performing maintenance on our “homiemail-sub5″ mail cluster. During this maintenance, we will be upgrading the load balancers for that mail sub-cluster to new software-based ones. This new solution has undergone rigorous testing and we’re confident it will make for a more effective handling of mail on that sub-cluster. Due to the nature of this maintenance, we do expect some service disruption during the window, but any e-mail sent during this time will be queued for delivery after the completion.

To determine if your mail is handled on the above sub-cluster, please click on Account Status on the upper right corner in your DreamHost panel and look for the name under Your Email Cluster.

If you have any questions or need anything else please be sure to Contact Support. We will also be monitoring the comments on this post during the maintenance window.

Update: January 2nd, 8:50pm PST: We are happy to report that this maintenance is now complete. The homiemail-sub5 email cluster is now being managed by our new software-based load balancer, with a secondary balancer standing by for redundancy. All tests and re-checks came back as expected, and we’re resolving this status post. If you have any questions or concerns, please be sure to contact support with details.

Previous updates available after the jump →

Comments: 9

Posted In: Announcement, System Changes

Posted By: andrea

Limited number of servers in US-West (Los Angeles) experiencing connectivity problems (RESOLVED)

We are currently experiencing issues with a small subset of servers in our US-West (Los Angeles) data center. At this time, we are investigating the cause and we will let you know as soon as we have more information what the problem is and what we are doing to alleviate it. We sincerely apologize to those customers who are being affected by this issue. If you are unsure if you are affected, you can check which datacenter you utilize in the control panel here.

Update: December 28th, 4:07 PM PST: The connectivity issues have been resolved. The root cause of the issue was a fuse that needed to be reset on the power strip for that rack. All power has been restored and affected machines are now back online. Should you have any further issue with your sites, please contact support and we will be glad to look into the issue for you!

Previous updates available after the jump →

Comments: 7

Posted In: General Outages

Posted By: Elizabeth

Connectivity Issue in one row of US-West (Irvine) Data Center (RESOLVED)

We are currently experiencing issues with a small subset of servers in our US-West (Irvine) data center. At this time, we are investigating the cause and we will let you know as soon as we have more information what the problem is and what we are doing to alleviate it. We sincerely apologize to those customers who are being affected by this issue. If you are unsure if you are affected, you can check which datacenter you utilize in the control panel here.

Update December 18th, 8:56 pm PST: We have mitigated the abusive traffic and there should no longer be issues on any server in Irvine. If you are experiencing any problems, please contact support and let us know! Thank you for your patience!

Previous updates available after the jump →

Comments:

Posted In: General Outages

Posted By: Elizabeth

DreamObjects – Trouble With Large Objects (RESOLVED)

Following today’s update of Ceph, the software that powers DreamObjects, we have been seeing issues with large objects (> 500k in size). Troubleshooting began during scheduled maintenance. Our DreamObjects engineers began looking into the problem, identified it, and a fix is forthcoming. We apologize for any inconvenience this may cause and thank you for your patience! Please check back for updates as we will be posting them as soon as they become available.

This applies to DreamObjects only, no other services are affected. If you have any questions or need anything else please be sure to Contact Support.

Update December 18th, 12:28am PDT The fix has been implemented and calling this resolved! We have not found any other issues with our testing but please do not hesitate to Contact Us. Thanks again for your patience!

Previous updates available after the jump →

Comments:

Posted In: DHO

Posted By: Steven

WordPress 3.8 Major Release Now Available

First it was WordPress 3.6 in August and then WordPress 3.7 in October, and now it’s December and surprise, it’s WordPress 3.8!

The newest version of WordPress (3.8 aka “Parker” after Charlie Parker), is now available on the DreamHost panel for new installs and upgrades. You can also upgrade from directly within your site’s WordPress admin panel, if you prefer.

While 3.7 was a sneaky release, trust me, you’ll notice 3.8. The dashboard had an overhaul, with new colors for everyone’s preferences (no more just blue and grey!), and the whole design is modern and responsive. That means all your smart phones and tablets will be able to use WordPress with even greater ease than ever before! The theme dashboard got a facelift too, as did widgets, so you’ll find changing your site’s design to be far easier.

Now, we understand the update fatigue. A new major release every 2 months is tough (especially on us). We’ve got your back, though! Over the next few days, this update will be automatically handled for all customers who have automatic upgrades enabled, including all those on DreamPress. If you used our One-Click Installer to install WordPress, you can check your settings, and change these preferences directly, by visiting the DreamHost One-Click Panel. Once there, click “Manage Installed Applications,” select the domain, then look under the Upgrade Action column for details.

If you run into issues after your upgrade, as a first step, take a look at this thread on 3.8 in the DreamHost forums. Unlike previous releases, there is not (at this point) any plan to make an official ‘issue tracking’ thread on WordPress.org forums, but please do go there to report any problems you have with specific plugins and themes. Every single plugin developer was contracted, prior to release, to remind them to test, so we’re hoping that worked. It was a very large email list.

Remember, only minor releases (like 3.8 to 3.8.1) will now be automatically applied by WordPress. We’ll still run our One-Click updates for everyone, just in case the automatic tool doesn’t work (or is disabled). But you’d never disable that, right?

Comments: 2

Posted In: Announcement

Posted By: Mika E.

Mail Upgrade for Homiemail-Sub1, Wednesday December 11th 6pm – 10pm(POSTPONED)

On Wednesday, December 11th from 6PM-10PM PST, we will be performing maintenance on our “homiemail-sub1″ mail cluster. We will be using this time to migrate customers on this cluster to another set of load balancers. We expect minimal service disruption during this maintenance, and any e-mail sent will be queued for delivery after it’s completion.

This only affects any users on our homiemail-sub1 mail cluster. To check if you are affected, click the “Account Status” link on the top right of your DreamHost panel.

If you have any questions or concerns, please contact our tech support team, and we’ll be happy to help.

Update December 11th 3:00PM PDT: We have unfortunately decided that it would be best to postpone this maintenance once more. As we near any maintenance, we are constantly evaluating our plan and monitoring service to make absolutely sure that our maintenance will not only run as smoothly as possible to prevent any further service interruptions, but also address and correct the problems we’re experiencing at this time. We will be revisiting this maintenance in the near future, once we are confident that we can complete it successfully.

Comments:

Posted In: Network Maintenance, System Changes

Posted By: Ralph

DreamObjects Scheduled Maintenance – December 17th, 9am PDT – 19th, 5pm PDT (RESOLVED)

Our Systems Engineering team will be performing maintenance on our DreamObjects service from Tuesday December 17th through Thursday December 19th. During this maintenance period, you may intermittently experience degraded performance. The purpose of this maintenance is to implement key upgrades to Ceph, the underlying storage system which powers DreamObjects. As a result of the upgrades, we’ll be able to provide some exciting new features, including CORS support and improved multi-part uploads. While we anticipate increased latency when storing or retrieving objects, please rest assured that your data is safe and will not be affected.

If you have any questions or concerns about the upcoming maintenance, please contact our support team.

Update December 20th, 11:40am PDT Just a quick note to let you know that as previously mentioned, the upgrade of this service has been successful. We resolved the post yesterday, but please let us know by href=”https://panel.dreamhost.com/index.cgi?tree=support.msg&” target=”_blank”>contacting our support team if there is anything else we can do for you.

Previous updates available after the jump →

Comments:

Posted In: Announcement

Posted By: andrea

Stability Issues Impacting a Small Number of Hosting Servers in US-West (Los Angeles) (RESOLVED)

Memory issues are causing a subset of servers on our US-West (Los Angeles) data center to become unresponsive. We are seeing similar behavior in a couple of other data centers as well but on a much smaller scale. We are working with our network, admin and security teams to determine the cause and fix for this specific issue. We will provide additional information and servers affected when available.

Update December 5th, 14:48 PDT – The server stability issue has been resolved. Our team is continuing to investigate the matter to ensure that it does not occur again. Thank you again for your patience.

Update December 5th, 14:13 PDT – Improvements to server stability have been made and alerts are continually dropping. We are still investigating the root cause and will update this status post with more information as soon as possible.

Update December 5th, 14:06 PDT – We are currently working on all affected servers individually and recovering services on them. We have our entire team addressing this issue.  Thank you for your patience.

Comments: 4

Posted In: General Outages, Multiple Server Issue

Posted By: ScottK

Stability Issues Impacting a Small Number of Hosting Servers (RESOLVED)

Memory issues are causing a subset of servers on our US-West data center to become unresponsive. We are seeing similar behavior in a couple of other data centers as well but on a much smaller scale. We are working with our network, admin and security teams to determine the cause and fix for this specific issue.  We will provide additional information and servers affected when available.

Update December 5th, 12:03pm PDT: Improvements to server stability have been made and we are seeing less issues that could affect customers. We are continuing our efforts to resolve the remaining issues.

Update December 5th, 12:40pm PDT: Our monitoring system alerts have dropped significantly at this time. We aren’t resolving this post yet to sure the root case is found and fixed. When we have a final resolution or other chance of situation we will update this post.

Update December 5th, 1:03pm PDT: We are examining a large amount of anomalous network traffic that we think is related. We will post further details as we have them. We are resolving the post but are continuing to investigate and monitor the situation closely.

Comments: 11

Posted In: General Outages

Posted By: Justin@DH

DreamObjects currently experiencing service interruption (RESOLVED)

DreamObjects is currently experiencing a service interruption. We first noticed the situation around 10:53am PST. Our team is currently investigating this unexpected downtime. More details to come. No other services are affected by this downtime, only DreamObjects. We will update this status post as we find out more about this situation. At this time we do not currently have an ETA for return of service. Apologies for the interruption, we will do our best to get the service running as soon as possible. Your patience is greatly appreciated.

Update December 5th 11:20am PST: DreamObjects is now working correctly. We have determined the load balancer to be the cause of the issue. Our team will continue investigation to make sure that this type of problem can not come up again. Apologies for the unexpected issues.

Comments:

Posted In: General Outages

Posted By: Ralph

Connectivity Issue in US-West (Irvine) Data Center (RESOLVED)

We are currently experiencing a connectivity issue in our US-West (Irvine) data center. We’re investigating the cause and are working towards a resolution. We apologize for the inconvenience this is causing, and will post updates as the work progresses. Web servers, mysql and email may be affected by this issue. Thanks for your patience!

Update November 25th 1:55PM PDT: All hosts are up and responsive, we’re in the clear. If you’re experiencing any issues, please contact support! Thanks again for your patience.

Previous updates available after the jump →

Comments: 12

Posted In: General Outages

Posted By: Sean

Mail upgrade for homiemail-sub1 cluster, Dec 2nd 1AM-2AM (1 hour maintenance) (RESOLVED)

On Monday, December 2nd from 1AM-2AM PST, we will be performing maintenance on our “homiemail-sub1″ mail cluster. We will be using this time to migrate customers on this cluster to another set of load balancers, which should help alleviate recent issues. We expect minimal service disruption during this maintenance, and any e-mail sent will be queued for delivery after it’s completion.

This only affects any users on our homiemail-sub1 mail cluster. To check if you are affected, click the “Account Status” link on the top right of your DreamHost panel.

If you have any questions or concerns, please contact our tech support team, and we’ll be happy to help.

Update December 1st 1:30PM PDT: Unfortunately, we ran in to some issues with the migration and we will not be ready to perform this upgrade at the scheduled time. We will be rescheduling it, but don’t have a date or time for it yet. We will create a new status post announcement once we have scheduled a new timeframe. We’re sorry for any inconvenience this causes you.

Comments:

Posted In: Announcement, System Changes

Posted By: Seohee

Mail upgrade for homiemail-sub1 cluster, Nov 25th 1AM-2AM (1 hour maintenance) POSTPONED

On Monday, November 25th from 1AM-2AM PST, we will be performing maintenance on our “homiemail-sub1″ mail cluster. We will be using this time to migrate customers on this cluster to another set of load balancers, which should help alleviate recent issues. We expect minimal service disruption during this maintenance, and any e-mail sent will be queued for delivery after it’s completion.

This only affects any users on our homiemail-sub1 mail cluster. To check if you are affected, click the “Account Status” link on the top right of your DreamHost panel.

If you have any questions or concerns, please contact our tech support team, and we’ll be happy to help.

Update Nov. 21st 2:45pm PST: This maintenance has been temporarily postponed to December 2nd. New status post has been created. We have determined that our plan for the upgrade needed some further changes to ensure that the upgrade will go as smoothly as possible and provide a superior level of service once complete.

Comments:

Posted In: Announcement, System Changes

Posted By: Brandon

Mail Issues with homiemail-sub3 and homiemail-sub4 (RESOLVED)

We are experiencing issues with a specific file server that has lost connectivity to the network.  This is causing service degradation for servers in the listed mail clusters which has the potential to disrupt email access (both receiving and sending).  Members of every team are working on the issue at this time and hope to have it resolved soon. We will provide more information as it becomes available.

If you are unsure if you are impacted by this issue please check the account status drop-down on the top right of the account management panel . Your email cluster is listed at the bottom.

Update November 20th 7:30am PDT:Connectivity to the file server has been restored by our teams.  The mail servers using that machine will need to catch up on all the data they attempting to write to it and so may be slower than normal for a short period of time. Just to be safe, we are monitoring these servers to make sure they recover (we anticipate normal mail service will be restored shortly once everything is caught up).

Update November 20th 7:55am PDT:Connectivity is still looking fine. The mail machines are still recovering from the file server issue, but are nearly back to normal. There may be some delays on receiving messages until all the queues on the mail machines have caught up. We are continuing to monitor these servers to make sure they recover (we anticipate normal mail service will be restored shortly).

Comments: 23

Posted In: General Outages

Posted By: Justin@DH

Network Maintenance Affecting All Data Centers Nov. 19th 10pm – Nov. 20th 2am PST(4 hours) (RESOLVED)

On Tuesday, November 19th, starting at 10pm PST we will be performing network maintenance in our three data centers:

US-West (Los Angeles), US-West (Irvine) and US-East (Virginia)

This maintenance will improve communication between our three data centers.

The changes will require propagation across the internet via the BGP routing protocol. As a result, your service may appear to be down during the maintenance for a short period that should not exceed 5 minutes. Service interruption will largely depend on your ISP and how quickly the changes register within their network. To help identify any problems, we will have our staff monitoring the changes from multiple locations and ISPs.

We will be performing this maintenance in three stages with one for each data center. We will start with our US-West (Los Angeles), followed by US-West (Irvine) and finish up with US-East (Virginia). We will provide updates as we move through the maintenance.

To see which data center your site is hosted in, please look at Status->Data Centers section in the panel.

Comments will be opened when the maintenance starts so that we can assist you with any issues you may be noticing.

If you have any questions about the upcoming maintenance, please contact our support team.

Update November 20th 1:50am PDT: That last update went perfectly! We are now in finished, and can close out this maintenance window. We appreciate everyone’s patience and are happy to report no issues. If you see your site having problems, please contact our support team and let them know!

Update November 20th 1:40am PDT: We’re nearing completion, but this last step could cause some downtime for our US-East (Virginia) datacenter. We will update when this step is complete. We appreciate your patience!

Previous updates available after the jump →

Comments: 7

Posted In: Data Center Maintenance, General Outages, Network Maintenance, System Changes

Posted By: Ralph

Future PHP upgrades – your input is wanted!

As you may have noticed, we now offer three version of PHP on our web servers. 5.2 is really on its way out and isn’t recommended any more. You can read about it here.  The version most likely to work with common web applications  is 5.3, but we did make 5.4 available for those of you who wanted to move ahead with that. Please note that with any version of PHP, you may be noticing incremental upgrades and patches from time to time. If your domain is set to run 5.4, these upgrades may or may not affect you. If they do affect you, you will have to either remove/upgrade the affected application or downgrade your php version for that domain in the DreamHost panel to 5.3. (edit your domain and scroll down to Web Options) That said…

Due to some incompatibility concerns that arose since the last time we upgraded to the latest PHP version, we are starting a conversation with you, the customer, to gain better insight and to provide a forum for you to contribute your findings, ideas and questions and concerns.

We welcome you to share your thoughts over in the PHP Versions: Upgrades, Observations, and Troubleshooting thread.

We will do our best to post all version upgrades (incremental or full), and will be monitoring the thread for your feedback. We would like to hear from you: what did you notice, did it affect your site, what exactly was affected, etc. We are hoping this to become not just an information exchange among our customers, but that we can also learn from it to better prepare for our upcoming upgrades. We do the upgrades to continue protecting the servers your sites are hosted on, but we understand that there is always room for improvement!

Comments:

Posted In: Announcement

Posted By: andrea

WordPress Theme Vulnerability: Themify

This morning, Themify announced that there was a security vulnerability in their theme. This vulnerability was caused, in part, by their own upgrade process which did not delete a vulnerable file. As a result of this announcement this morning, we, DreamHost, blocked the file from being able to be used to hack into sites.

It’s important to note that the fix we applied only works if you have Mod Security enabled. Most of you should, it’s default in our Panel. But if you, for some reason, turned it off, we really think you oughta go back and make sure that “Extra Web Security?” is checked in your domain’s edit page.

While this means your sites are safe, if you’re using Themify we strongly suggest you reinstall their theme template manually. You’ll want to download a fresh version of their framework, delete the themify folder (NOT your child themes, don’t panic, this won’t break your site’s layout), and upload the new one. You can’t just overlay the files, sadly, you really have to delete the old folder for this to be fully patched.

For more information, please read the Themify Blog — URGENT: Vulnerability Found in Themify Framework, Please Read.

Please contact our tech support team if you have any questions regarding this announcement.

Comments: 1

Posted In: Security Updates

Posted By: Mika E.

Service change notifications delayed (RESOLVED)

Due to a hardware failure, service notifications generated by our DreamHost panel are temporarily delayed. Please note, the service changes you make in the panel are are going through, it’s just the confirmation messages of those changes, like creating an email address, adding a domain, changing an FTP user, essentially all the service management you can do on the DreamHost panel, that are taking a bit longer than usual.
We are working on getting this situation remedied, and appreciate your patience in the meantime. Please check back for updates.

Update November 8th 3:05pm PDT: We are happy to report that the service change notifications are back on track. Please accept our apologies for any inconvenience their delay may have caused.

Comments:

Posted In: Control Panel Outages

Posted By: andrea

Central database maintenance – Friday November 8, 3:45am PDT (RESOLVED)

At 3:45AM PDT, we will be performing maintenance on our central database. The DreamHost panel (https://panel.dreamhost.c0m) will be inaccessible during this time, but will not cause any downtime for your sites, email, databases, etc. This only affects the panel itself. We expect the maintenance to be done by no later than 4:45am PDT.

We apologize for the lack of advanced warning and will update this post again once the maintenance begins. Thanks for your understanding!

UPDATE Nov 8, 2013; 4:38am PDT: Maintenance has now completed and the panel is accessible once again! Thanks once again for your patience and understanding!

Previous updates available after the jump →

Comments:

Posted In: Announcement

Posted By: chalise

DreamObjects Maintenance – Wednesday November 6th 10am PDT (8hrs) (POSTPONED)

This maintenance is the second part of DreamObjects Maintenance – Wednesday October 30th 10am PDT

As we were not able to complete the expected improvements, we need to continue and complete this work on Wednesday, November 6th from 10 AM PST to 6 PM PST. We do not anticipate service interruption (the issues that came up previously have been completely resolved) but we provide the notice and window so that you are aware of what’s going on.

If you have any questions or concerns, please contact our tech support team, and we’ll be happy to help.

Update November 6th 6:09pm PST: Unfortunately, we ran into some difficulties while trying to complete the maintenance. They weren’t at the point of affecting your service availability, but we didn’t want to take any chances. We will be re-evaluating our process and will re-attempt the maintenance at a future date. We will add a status post as soon as we know the date and you will also receive an email if you have DreamObjects service with us. Sorry about any inconvenience this may have caused.

Previous updates available after the jump →

Comments:

Posted In: Network Maintenance

Posted By: andrea

UPS Maintenance: US-East (Virginia) Datacenter (RESOLVED)

We are beginning our scheduled annual maintenance on our UPSes in our US-East (Virginia) Datacenter.

Revised maintenance windows:
November 1st, 5 AM – 7 AM PST
November 1st, 7 AM – 2 PM PST
November 4th, 4 AM – 2 PM PST
November 5th, 4 AM – 2 PM PST

This is not expected to cause any downtime, however, we will keep this post updated with major developments as the maintenance progresses.

Update Nov 5 2:47pm PST: The final phase of our maintenance is complete. As expected this did not have any negative impact on customer sites.

Previous updates available after the jump →

Comments: 3

Posted In: Data Center Maintenance

Posted By: chalise

Live Chat Unavailable Monday October 26th 8pm – October 27th 10am PDT

Our Live Chat support system will be unavailable this coming Saturday, October 26th, from 8pm to 10am PDT (the following morning). We will be involving our support staff in our annual Halloween party, rewarding them for their excellent service and hard work! We aim to offer the best service possible and we feel our team deserves it!

Email support operations will still be available, should you need to get a hold of us. We will resume normal Live Chat operations at 10am PDT the next morning, Oct 27th. We thank you for your patience and understanding.

Comments:

Posted In: Announcement

Posted By: Brian@dreamhost

DreamObjects Maintenance – Wednesday October 30th 10am PDT (6hr)(POSTPONED)

On Wednesday, October 30th from 10AM-6PM PDT, we will be performing maintenance on the network that DreamObjects uses. The maintenance work includes adjusting our address scheme to a more resilient design, so that we can reduce potential points of failure. We are not expecting any customer-facing downtime during the maintenance, regardless, our team will be closely monitoring the process.

If you have any questions or concerns, please contact our tech support team, and we’ll be happy to help.

==================
About DreamObjects
DreamObjects is DreamHost’s object storage service. Object storage is like a giant hard drive on the internet that can never fill up. It’s designed to store static content, so it’s great for images, videos, application data, logs, etc. There’s even a WordPress plug-in to backup your site to DreamObjects! Store it reliably and cost-effectively with DreamObjects. Learn more at DreamObjects.

Update October 30th 4:00pm PDT: We are confident that we are no longer experiencing any issues caused by today’s maintenance. We will need to postpone the remainder of this maintenance to next week. Our confidence is high that we can perform next week’s maintenance with largely unnoticed impact. We will however conduct the maintenance in a window, in case anything unexpected should occur. We sincerely apologize for any inconveniences this has caused and we thank you for your continued patience. When we are confident to move forward next week, we will be providing direct email contact, as well as another status post, to detail our next attempt.

Previous updates available after the jump →

Comments:

Posted In: Network Maintenance

Posted By: andrea

WordPress 3.7 Major Release Now Available

It’s only been a couple months since 3.6, I know, but here we go again!

The newest version of WordPress (3.7 aka “Basie”), is now available on the DreamHost panel for new installs and upgrades. You can also upgrade from directly within your site’s WordPress admin panel, if you prefer.

3.7 is a sneaky release, most of the cool things are behind the scenes so you may not actually notice a huge change. That’s okay!

For more details, you can check out the release notes here, with further details available in the WordPress codex. Heck you should check the writeup on poststat.us too!

If you run into issues after your upgrade, as a first step, take a look at this thread on 3.7 in the DreamHost forums, and the 3.7 master list at the WordPress.org forums, where issues relating to upgrades are being tracked and updated as they come up.

Over the next few days, this update will be automatically handled for all customers who have automatic upgrades enabled, including all those on DreamPress. If you used our One-Click Installer to install WordPress, you can check your settings, and change these preferences directly, by visiting the DreamHost One-Click Panel. Once there, click “Manage Installed Applications,” select the domain, then look under the Upgrade Action column for details.

Oh and in the manner of Steve Jobs, one more thing. Minor releases (like 3.7 to 3.7.1) will now be automatically applied by WordPress. We won’t be disabling this as we have absolute faith in this feature. That said, we’ll still run our One-Click updates for everyone, just in case the automatic tool doesn’t work (or is disabled). But you’d never disable that, right?

Comments: 1

Posted In: General Outages

Posted By: Mika E.

Network Maintenance US-West Data Center (Los Angeles) Core Router Configuration Update – Wednesday October 23rd 10pm PDT (RESOLVED)

On Wednesday October 23rd starting at 10pm PDT, we will be conducting maintenance on our core routers in our US-West Data Center (Los Angeles). The window for this maintenance will last for 4 hours, till 2am PDT, Oct. 24th. During this maintenance, we will be reconfiguring our two core routers to optimize support for IPv6. Our maintenance plan will allow us to reconfigure our routers without causing significant impact on the services we provide. We will also allow for time to monitor the system to ensure that there are no unexpected issues.

The overall expected impact of this maintenance should be unnoticeable, however, we will open up comments and monitor support throughout the window.

Please contact support if you have any questions. To find out if you may be affected by this maintenance, go to the DreamHost panel to check the location of your services. Comments will be turned on during the maintenance to assist you in real time, should we experience any unexpected difficulties.

Update October 24th 12:00am PDT: This maintenance is now complete. Thank you for your patience. We are happy to announce this maintenance was completed with no noticeable impact.

Previous updates available after the jump →

Comments:

Posted In: Network Maintenance, System Changes

Posted By: Ralph

Upgrading from PHP 5.2

PHP 5.2 has been defunct for some time (it was officially moved to ‘unsupported’ January 6, 2011) and thus is very outdated. In an effort to help secure your sites and data we’ve made it easier than ever to upgrade your PHP version by adding a feature to the panel here:

https://panel.dreamhost.com/index.cgi?tree=home.over&

which will identify domains which have PHP 5.2 running and let you upgrade them with just a couple of clicks. Please take the time to check this out and make sure you are up-to-date. You may also want to read this article if you have questions about upgrading:

http://php.net/manual/en/migration53.php

Please note that it is still possible to revert to PHP 5.2 at this time if it causes any issues with your site (you may just need to upgrade your applications which is also very important for sound security practices).

Comments: 26

Posted In: DreamHost Features, Policy Changes, Security Updates

Posted By: mir

Alert: NextGenGallery v2.0.23

Last month, NextGEN Gallery pushed a release that had a flaw in how it handled temporary data, causing users to suffer database issues. If you’re still using version 2.0.23 of the plugin, we urge you to upgrade at the earliest as this will correct the issue and clean out the database issues as needed. NextGEN Gallery worked closely with core WordPress developers to resolve this issue, and are aware the 2.0 upgrade hasn’t been at all as smooth as they would have liked.

For more information on the recent changes, see the NextGEN Gallery Changelog or visit their blog to read about the recent changes.

You can upgrade NextGEN Gallery via your WordPress Dashboard.

Comments: 1

Posted In: Announcement

Posted By: Mika E.

Network Maintenance – Router Redundancy Improvements and Data Center Maintenance – Monday Oct. 14th 10pm US-West (Los Angeles) (RESOLVED)

This Monday Oct. 14th starting at 10pm, we will be conducting maintenance to reestablish redundancy, which was impacted by a hardware failure last week. During this maintenance we are expecting to see a few 30 second interruptions of service. These network interruptions should be unnoticeable.

Once the router maintenance is complete, at around 12 midnight, our data center will then be conducting another maintenance. This maintenance is similar to Thursday’s maintenance, which was completed successfully in roughly 30 minutes. We will not be conducting this part of the maintenance, but we will have our team on hand to make sure everything goes smoothly, as this data center maintenance does affect our network. The data center maintenance is expected to have no impact on the services we offer.

Please contact support if you have any questions. To find out if you may be affected by this maintenance, go to the DreamHost panel to check the location of your services. Comments will be turned on during the maintenance to assist you in real time, should we experience any unexpected difficulties.

Update Oct. 15th 12:45am PDT: This maintenance is now resolved. Our team monitored the changes to make sure services remained working. We have not seen any issues. We will have our monitoring staff keeping an eye on things, but this maintenance is now considered resolved and completed with 0 customer impact. Thank you for your patience!

Previous updates available after the jump →

Comments: 3

Posted In: Data Center Maintenance, Network Maintenance

Posted By: Ralph

Network maintenance – upstream provider and data center – US-West Data Center (Los Angeles) Thursday Oct 10th 10pm PDT (RESOLVED)

On Thursday October 10th starting at 10pm PDT, there will be a maintenance at our US-West (Los Angeles) data center. This maintenance will be conducted by one of our upstream providers and the data center staff.

To ensure this goes smoothly we will also have our own team on site to help assist the providers in any way possible, or to respond to any emergency situations that may come up.

This maintenance involves moving network links from one physical location to another. The links that are being moved are redundant, and will be moved one by one. Even though he services from this upstream provider will be affected by this maintenance, we don’t expect this to have any impact on customer services. Regardless, we will stand by, so that we can communicate if anything comes up. Comments will be opened once the maintenance begins, so that we can assist you with any possible related issues and concerns.

Please contact support if you have any questions. To find out if you may be affected by this maintenance, go to the DreamHost panel to check the location of your services.

Update Oct. 10th 11:00pm PDT: This maintenance is now resolved. There was 0 impact to the services we offer. If you are noticing any issues, please contact our support team.

Previous updates available after the jump →

Comments:

Posted In: Data Center Maintenance, Network Maintenance, System Changes

Posted By: Ralph

Webmail Connection Errors ( RESOLVED )

We’re currently investigating errors being reported by the webmail.dreamhost.com servers. This is impacting webmail connecting to all email servers. Direct IMAP/POP/SMTP connections from an email client such as Thunderbird or Outlook also appear to be experiencing intermittent connections issues. We should have more info shortly.

Update: October 9, 2013, 11:03 am PDT: We are happy to report that the mail service has been stabilized. You should no longer encounter any issues when accessing your email. We sincerely apologize for any inconvenience this has caused. If you are still seeing any kind of mail related issues then please contact support.

Previous updates available after the jump →

Comments: 226

Posted In: General Outages

Posted By: Dan J

Load Balancer Maintenance US-West Data Center (Los Angeles) – Redundant Power Upgrade – October 1st 8pm PDT (4 hours) (RESOLVED)

On October 1st at 8pm PDT, we will be conducting maintenance on our Load Balancers in order to increase the power redundancy. The maintenance is scheduled to last 4 hours. We plan to move the hardware over in a series of monitored and pre-tested steps which should eliminate most service impact. Services that could be affected by this maintenance are listed below:

*All Mail Services – webmail – POP/IMAP – SMTP
DreamHost Web Panel

Our support team will be monitoring this status post and opening it up for comments once the maintenance starts. If you have any questions or concerns until then, please contact support.

*- Please note, even though the maintenance is in our US-West Data Center (Los Angeles), all customer Mail service and Panel service can possibly be affected. Mail sent from hosting machines, such as formmail responses, for example, will not be affected by this maintenance.

Update: October 1, 2013, 11:04 pm PDT: All done! Everything went according to plan and we’re resolving this maintenance! We thank you for your patience! If you are still seeing issues, or have any questions regarding this, please contact support and let us know so we can help!

Update: October 1, 2013, 10:23 pm PDT: Software update is now complete, we’re moving on to changing some network locations around. This can possible affect mail, specifically delivery, as well as checking and sending mail. We’ll update this as we move along.

Previous updates available after the jump →

Comments: 25

Posted In: Data Center Maintenance, Email Issue, General Outages, Major Outage, Multiple Server Issue, Network Maintenance, Network Outages, System Changes

Posted By: Brian@dreamhost

Live Chat Unavailable Monday September 23rd 10am – 1am PDT

Our Live Chat support system will be unavailable this coming Monday, September 23rd, from 10am to 1am PDT (the following morning). We will be involving our support staff in a special, employee appreciation day, rewarding them for their excellent service and hard work! We aim to offer the best service possible and we feel our team deserves it!

Email support operations will still be available, should you need to get a hold of us. We will resume normal Live Chat operations at 1am PDT the next morning, September 24th. We thank you for your patience and understanding.

Comments:

Posted In: Announcement

Posted By: Brian@dreamhost

Server configuration issue impacting a small subset of VPS servers

We are currently investigating an issue with one or our network configuration scripts which is disrupting networking for VPS guest servers on a number of VPS host machines. No other services (shared hosting/email/database/panel/etc.) are affected and we are in the process of fixing all host machines and their guests while also looking into the root case so we can also correct that. Currently under one tenth of customer VPS guests (and the sites on them) have been disrupted. We apologize for the inconvenience and will provide updates as they become available.

Update: September 17, 2013, 2:55 AM PDT: The clean up is finished and everything looks good. We are calling this resolved. Please contact us (Support -> Contact Support in the admin panel) if you are still experiencing any issues on your VPS. Thank you for your patience!

Previous updates available after the jump →

Comments:

Posted In: General Outages, Multiple Server Issue

Posted By: mir

WordPress 3.6.1 Security and Maintenance Release (RESOLVED)

WordPress 3.6.1 is now available for new installs and updates from the DreamHost One-Click Install panel. Please be aware that this is a security release, and as such, it is highly recommended for all customers.

You can find the release notes on WordPress.org, and further details in the codex.

Unless disabled, automatic upgrades for DreamPress and other One-Click installs will begin shortly (of course, you would never disable them, right?). If you would like to see if you have automatic upgrades enabled, or want to run your own, you can do so directly from the DreamHost Panel.

Comments: 4

Posted In: Announcement, DreamHost Features, One-Click Installer

Posted By: Mika E.

Emergency email hardware maintenance on homiemail-sub4 cluster – RESOLVED

Due to the issues we had with our email service yesterday and today on our homiemail-sub4 cluster, we feel it’s in our customers’ best interest to go ahead with a network maintenance. This is to alleviate the problems that have been popping up yesterday and today. Our System Engineering and Network Engineering teams have staged and tested the process of swapping out the hardware to a more robust switching infrastructure, and we aren’t expecting any customer-facing downtime. The process itself will take less than a minute. We are posting this to let you know that we’re working toward further stabilizing our email services. We appreciate your patience and apologize for all inconvenience this has been causing.

This maintenance is related only to email services on said cluster. To check if you’re affected, please go to your DreamHost panel. If you have any questions or concerns about this or anything else, please contact support with the details.

Update: September 11, 2013, 2:49 PM PDT: The maintenance was completed successfully. If you are still seeing issues, or have any questions regarding this, please contact support and let us know so we can help!

Comments: 3

Posted In: Network Maintenance

Posted By: andrea

Emergency Network Maintenance US-West Data Center (Los Angeles) Friday September 6th 9pm PDT (6 hours)(RESOLVED)

Due to the network problems outlined here we are having to perform emergency maintenance tonight at 9pm PDT. This maintenance should last approximately six hours

This procedure will move more networks over to our new hardware, very similar to what we did here last thursday night, however, because of the emergency nature of this procedure, there are several larger differences.

-First, we anticipate some mail service interruption. This includes mail delivery, IMAP, POP and SMTP as well as webmail and mailboxes.

-Second, this will also affect core services like https://panel.dreamhost.com.

We apologize for the very short notice, and possible disruptive nature of this maintenance, however, we feel it’s absolutely needed in order to stabilize the network service we provide our customers. As always, we will be providing details the maintenance progresses

Update September 7th 1:50PM PDT: We have cleaned up any remaining issues and we are resolving this maintenance.

Previous updates available after the jump →

Comments: 19

Posted In: Announcement, Control Panel Outages, Email Issue, General Outages, Network Maintenance, Network Outages, Webmail Outages

Posted By: Brian@dreamhost

Connectivity issues at US-West (Los Angeles) Data Center (RESOLVED)

At this time, we are currently experiencing connectivity issues at our US-West (Los Angeles) Data center. Our teams are investigating the root cause and are working towards a resolution. We’re very sorry for the inconvenience this is causing, and will post updates as the work progresses. Web panel access, webmail and mailboxes (in addition to web, mysql and email) may be affected by these problems.

To see if you may be affected, please check your location in the DreamHost panel.

Please follow here for updates, and thank you for your patience!

Update August 6th 8:50PM PDT: We’re resolving this status post for now, and rolling these problems into the maintenance coming up tonight at 9pm PDT on friday, september 6th 2013. You can view that post here

Previous updates available after the jump →

Comments:

Posted In: General Outages

Posted By: Sean

Google Authenticator Update for iOS Loses Account Information

Word on the internet is that the latest update to the iOS Google Authenticator app may lose account information on upgrade. If you have it set up on your DH account, this will lock you out of the admin panel (https://panel.dreamhost.com)! This is, obviously, bad. We recommend against upgrading the app (on iOS only) for the moment.

Comments: 5

Posted In: Announcement

Posted By: Steven